Description  Answering the phone in a professional manner consistent with BlackRock’s global standard.

 To liaise with the BlackRock employees about all the services offered at reception.

 To ensure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.

 To process and manage conference room bookings and requirements.

 To make and deliver refreshments to the meeting rooms as required by BlackRock.

 To order and deliver to meeting rooms any catering as required.

 To ensure all visitors to the building are correctly registered and issued a pass.

 To alert hosts to their visitor’s presence and keep visitors updated about their host’s arrival time; ensuring all visitors are collected by their hosts.

 To offer assistance with large pieces of luggage and offer appropriate beverages to waiting visitors.

 To respond positively to any requests from visitors to enable a positive and successful visit to the BlackRock office.

 To work closely with security and FM teams to provide the best possible service to all clients and employees.

 To undertake regular checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies.

 To provide hospitality services to the meetings room as requested in the bookings and per local office standard procedures.

 To assist in the conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable).

 To understand the Audio-Visual equipment for the meetings rooms and provide or escalate support requirements as necessary.

 To work closely with technology support teams in issuing wireless internet access to guests and visitors.

 Proactive communicator with all key influencers within JLL and BlackRock.

 Procure and distribute pantry amenity supplies.

 Any other duties required as part of the role as and when requested in support of the whole office FM service delivery which may include providing support occasionally outside the key hours of operation.

Customer Service

 To ensure that customers, both internal and external, are given a prompt and efficient service and expectations are consistently exceeded.

 To maintain an effective customer focus in all activities.

 To maintain controls to ensure the security of the premises, materials, and resources. Requirements Administrative Assistance, Answering Multi-Line Phone System, Concierge Services, Customer Service, Data Entry, Interpersonal Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Organizing Files, Directs Incoming Calls

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