Performance Optimal Health is a total health and wellness organization focused on empowering people to live better lives. Through our variety of services offered, we focus on the Four Pillars of Optimal Health – exercise, nutrition, recovery, and stress management. We have highly trained professionals that fit into all four categories, ultimately enhancing the client experience. Our brand focuses on quality over quantity and creating the best experience for each client

　　This year marks our 20-year anniversary, and we are excited to build our Front Desk Team. As a Front Desk Coordinator, you will be working closely with our Physical Therapy, Wellness, Client Success, and Billing Teams. We are looking for a passionate, client service focused, positive, hardworking individual who shares the same love for health and wellness as we do here at Performance Optimal Health. Here, you will focus on the client experience and help empower our clients to live better lives by assisting our healthcare professionals. You will play a crucial role in the client experience as well as creating a warm and welcoming environment for all clients, as well as colleagues. We are looking for someone with excellent interpersonal skills whose focus is creating an environment where everyone feels welcome. This position will report to the Client Experience Manager.

　　Cornerstones

　　Performance Optimal Health is driven by five main cornerstones that are ever present and inform all actions and decisions regarding how we scale, what direction our business takes, and how we conduct ourselves.

　　We care from the core

　　We sweat the small stuff

　　We are teachers & scholars

　　We take ownership

　　We huddle

　　Key Responsibilities

　　Must take ownership of first impression; including greeting guests, providing site tours, answering phone calls and email requests.

　　Become an ambassador of the Performance Optimal Health Brand, well versed in our history, services, brand standards, programs, and pricing.

　　Responsible for general administrative work including data entry, print/fax/scan, and scheduling appointments.

　　Obtain client signatures in compliance with HIPAA and regulations, collecting co-payments, and updating health records within the EMR (Electronic Medical Record) System

　　Maintain a clean, organized, and welcoming workspace with a strong attention to detail

　　Work closely with all team members to ensure a high-quality client experience and efficient operations.

　　Addressing any client questions or concerns in a timely manner and escalating them as needed.

　　Ability to work cross functionally among departments and teams.

　　Performing related duties as required

　　Requirements

　　Exceptional customer service skills

　　Ambitious, a strong work ethic and open to new ideas

　　An active listener with excellent administrative background with managing clients

　　Can learn quickly and be a self-starter

　　Able to handle several situations at once with poise and confidence

　　Strong verbal and written communication skills

　　Ability to work potential weekends

　　Flexibility with working hours

　　Bonus Qualifications

　　Mindbody Online & EMR (Electronic Medical Record) System experience

　　Calendar management and scheduling

　　Benefits

　　Benefits at a full-time status:

　　Competitive Rate of Pay

　　Medical/Dental/Vision

　　401K+ Match

　　Growth potential within the organization.

　　Access to facilities at all locations.

　　Internal and external discounts.

　　Fun atmosphere

　　Continuing education stipend

　　This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.