Description

　　Front Desk Concierge AdventHealth Primary Care+ Per Diem Partin Settlement

　　All the perks you need for you and your family:

　　Career Development

　　Whole Person Wellbeing Resources

　　Mental Health Resources and Support

　　Our promise to you:

　　Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

　　Schedule : PRN

　　Shift : Per Diem, Available to work a minimum of at least 4 shifts per month.

　　Location : Kissimmee, FL

　　The role you’ll contribute :

　　The Front Office receptionist is a passionate, energetic, and service oriented professional. Under supervision of the Practice Manager, the Front Desk Concierge establishes the patient’s overall experience by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for creating a pleasant experience for patients across access related activities including scheduling, registration and pre/post visit communications.

　　The value you’ll bring to the team :

　　Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork

　　Drives customer service initiatives by creating and owning the patient experience

　　Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously

　　Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data

　　Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration

　　Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys & insurance companies.

　　Verifies insurance eligibility and determines accurate up-front collection amount

　　Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel

　　Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)

　　Qualifications

　　The expertise and experiences you’ll need to succeed :

　　High school diploma or equivalency

　　Must maintain current CPR certification at all times. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.

　　Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements

　　Ability to operate a computer, copier, fax and scanner

　　Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds

　　Ability to request and collect co-pays and outstanding balances

　　This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

　　Category: Administrative

　　Organization: AdventHealth Centra Care

　　Schedule: Per Diem

　　Shift: 1 - Day

　　Req ID: 24002390

　　We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.