Location

　　Grove Park Inn

　　The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

　　Omni Grove Park Inn’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

　　Job Description

　　Eligible for Upsell Incentive* Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

　　Responsibilities

　　Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures

　　Empathetically listen to guest inquiries and provide appropriate responses

　　Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

　　Block rooms in the computer and follow through on designated requirements

　　Pre-register designated guests and prepare key packets

　　Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

　　Maintain confidentiality of all guests and hotel information

　　Employ attention to detail in order to ensure security of guest room access.

　　Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

　　Maintain guest history files on all guests

　　Accommodate room changes expediently

　　Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

　　Issue safe deposit boxes to guests and ensure security of key

　　Monitor, send, and distribute guest faxes

　　Generate, print, and distribute daily and weekly reports

　　Resolve discrepancies on the room status report with Housekeeping

　　Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.

　　Qualifications

　　Available for weekends and holidays, as well as mornings and evenings.

　　Previous customer service experience preferred

　　Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

　　Ability to accurately and efficiently input information into computer systems

　　Ability to work cohesively with co-workers both within and outside of your department

　　Ability to compute accurate mathematical calculations

　　Ability to think clearly, quickly, and make concise decisions

　　Ability to prioritize, organize, and follow up

　　Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

　　Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].”

　　Job LocationsUS-NC-Asheville

　　Posted Date2 months ago(1/8/2024 11:09 AM)

　　Requisition ID 2024-103357

　　of Openings 2Category (Portal Searching) Front Office Operations