JOB REQUIREMENTS: Job Description This position is Work from Homeeligible after 6 months of in office full time employment andperformance based. Are you curious, motivated, and forward-thinking? AtFIS you\'ll have the opportunity to work on some of the most challengingand relevant issues in financial services and technology. Our talentedpeople empower us, and we believe in being part of a team that is open,collaborative, entrepreneurial, passionate and above all fun. About theteam This position is part of our larger customer interaction managementteam. Aside from a great leadership staff the group includes 50+associates that are well trained with a desire to provide superiorcustomer service. At FIS we believe that our front-line associates areas important as our clients and consumer for whom we provide servicesand support. What you will be doing As a valued member of our team youwill be responsible for addressing calls from consumers, clients andmerchants. Typical inquiries will be to verify activity on credit, debitand prepaid cards. Most of the questions will be about authorizations,while others may require your critical thinking skills. You will berequired to meet standards regarding quality, schedule adherence andother metrics that would be outlined during training. After yousuccessfully mastered the skills of this role you may be tasked toprovide mentoring to less experience associates. Addressing a highvolume of inbound calls (80-120 per day) Using resources to troubleshootand appropriately resolve customer inquires Document and update frauddatabases Follow up on escalated issues with coaching to learnappropriate solutions Expand overall knowledge of services Resolvesuspicious phones calls Extensive training 8am-4:30pm for four (4) weeksWhat you bring High school diploma or GED Prior call center experience;banking experience is preferred Excellent customer... For full infofollow application link. FIS is an equal opportunity employer. Weevaluate qualified applicants without regard to race, color, religion,sex, sexual orientation, gender identity, marital status, geneticinformation, national origin, disability, veteran status, and otherprotected characteristics. The EEO is the Law poster is available here:http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf Forpositions located in the US, the conditions below apply. If you are madea conditional offer of employment, you will be required to undergo adrug test and background check (including criminal record check) ADADisclaimer: In developing this job description care was taken to includeall competencies needed to successfully perform in this position.However, for Americans with Disabilities Act (ADA) purposes, theessential functions of the job may or may not have been described forpurposes of ADA reasonable accommodation. All reasonable accommodationrequests will be reviewed and evaluated on a case-by-case basis.***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/E16CC0A2CEEA44EE