This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11606941 By joining our team,you\'ll be part of our life-changing Mission and Vision. You\'ll work ina truly inclusive environment where diversity and equity are championedthrough words and actions. You\'ll contribute to an innovative culturethat is second to none, one that embraces curiosity, discovery andcompassion. You\'ll play a role in something that\'s never been donebefore as we integrate science and clinical care to help patientsachieve better, faster outcomes - as we Advance Human Ability, together.

　　Job Description Summary

　　The Business Support Manager will analyze, organize and direct officeoperations and procedures such as record keeping, preparation ofpayroll, information management, filing systems, requisition ofsupplies, customer service, scheduling and other clerical services.Responsible for efficiently managing workflow, scheduling and coveragefor assigned administrative support staff. Supervises at least twoadministrative support staff.

　　The Business Support Manager will consistently demonstrate support ofthe Shirley Ryan AbilityLab statement of Vision, Mission and Core Valuesby striving for excellence, contributing to the team efforts and showingrespect and compassion for patients and their families, fellowemployees, and all others with whom there is contact at or in theinterest of the institute.

　　The Business Support Manager will demonstrate Shirley Ryan AbilityLabCore Attributes: Communication, Accountability,Flexibility/Adaptability, Judgment/Problem Solving, Customer Service andCore Values (Hope, Compassion, Discovery, Collaboration, and Commitmentto Excellence) while fulfilling job duties.

　　Job Description

　　The Business Support Manager

　　will:

　　Analyze the flow of administrative and other assigned non-clinicalwork for department/operating group by establishing priorities,assigning and distributing workload and monitoring performance toensure the efficient completion of assigned tasks and projects.Involved in the hiring, training and work assignment of clinical andnon-clinical staff. Maintain personnel records for assigned staff.Analyze, research, and develop systems and procedures for recordkeeping, retrieval and reporting. Prepare complex activity reportsfor guidance of management.Develop, review and update departmental/operating group policiesrelevant to assigned responsibilities. Interpret and direct staff toappropriate policy and procedural resources. Set and modeldepartment/operating group standards for behavior and productivity.Perform task of assessing complex needs and problem solving,assessing complex situations, requests or emergencies. Resolve mostissues independently or utilizing other resources, ensure that needsare met. Customer service activities include reception, answeringthe telephone, responding to call lights, including emergencies, andgreeting internal and external customers.Perform basic to complex record keeping and file maintenance taskssuch as gathering, sorting, and filing materials and data. Identifyneed for and prepare plans for new files, filing systems anddatabases. Process, verify and correct Human Resourcesdocumentation. Process non-reimbursable/reimbursable licenserequests, ensuring current professional licenses are on file andfollowing up on missing information.Perform basic to complex bookkeeping functions including enteringcharges into computerized billing system, completing independentmedical evaluations and other direct billing forms, completing andprocessing petty cash, travel and business expense, and licenserenewal reimbursements requests, including assigning accounts.Assist in the development of the annual budget and monitor assignedexpense and income accounts including tracking, investigating,reporting and resolving variances.Perform a wide variety of complex typing and word processing taskssuch as forms, form letters, correspondence, memos, lists, CV,presentations including outline, handouts and slide templates,articles and lengthy bibliographies and other reports using standardinstitute software of the institute and/or specific softwarerequired by the assignment.Perform all other duties that may be assigned in the best interestof the Shirley Ryan AbilityLab.Reporting Relationships

　　Reports to Associate Director Flex Staff, Interpreter Services &WheelchairKnowledge, Skills & Abilities Required

　　Associates Degree in business or office management required.

　　Up to 3 years of experience in a clinical practice and/or officesetting. Office management and/or supervisory experience is a plus.

　　High level of proficiency in keyboarding skills, and application of avariety of complex computer PC software, including word processing,spreadsheets, e-mail, and databases. Ability to use office equipment(photocopying, fax machine, dictaphone, calculator, multiline telephone,etc.).

　　Math ability to calculate figures and amounts such as discounts,commissions, percentages and volume. Ability to apply basic accountingprinciples, such as ba