Job Description Summary

　　Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

　　Job Description

　　Roles and Responsibilities

　　Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.

　　Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

　　Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

　　Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

　　Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

　　Required Qualifications

　　Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

　　Minimum of 1 year of basic experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

　　Desired Characteristics

　　Strong oral and written communication skills.The salary range for this position is $30,700 - $46,800 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available Health and Welfare benefits may include, Prescription drug, dental and vision coverage; saving account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional Benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, short-disability, optional long-term disability, pre-tax transportation/commuter program, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition refund program, use of CareLoop, adoption assistance, optional identity theft prevention insurance, optional person legal assistance, and optional personal excess liability insurance.

　　Additional Information

　　GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

　　Relocation Assistance Provided: No