8994BRCompany Summary:As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:8994BRExternal Job Title:Financial Ops SpecialistPosition Responsibilities: Job Position: Deltek Ajera Financial Ops Specialist, Individual contributor.
Job Description:
The Finance Operations Specialist is responsible for Cash and Accounts Receivable activities supporting the Deltek Ajera Portland Operations. The position is responsible for supporting but not limited to the finalizing and sending project service invoices, cash applications of unpaid invoices, coordinating prepayment monies to ensure accurate applications, coordinate intercompany transactions, assist with month-end accounts receivable and salesforce balancing, account reconciliations and servicing AR email box inquiries. Resolves client-billing problems, processes credit memos and bad debt write-off adjustments in a timely manner. Supports internal financial team request. Participates in implementing process improvements and polices in support of the business. Reports to Sr. Manager Financial Operations. Works closely with project managers, sales and customer support teams, credit, collections, billing, cash posting and accounting personnel.
Position Responsibilities:
This position performs a variety of tasks under the direction of management to include supporting an Ecommerce processing environment. Create pre-payment reports and review cash applications to invoices and appropriate projects. Performs reconciliations related to intercompany AR and intercompany cash between Ajera and Deltek Inc. Research, traces, coordinates intercompany transactions as needed and ensures cash application is appropriately applied to customer accounts. Research transactions related to credit card processing, bank disposition of monies, lockbox, and wire transactions as needed. May need to prepare and submit journal entries to correctly reflect account balances between cash, AR, and intercompany related accounts. Responsible for performing daily functions necessary to support accounts receivable to General Ledger reconciliations and cash management. Delivers high-quality service to internal and external customers and is responsible for accuracy and timeliness of solving problems and contacting internal customers when necessary. Be detailed oriented and understand the flow of transactions to be processed and/or corrected/adjusted. Under general supervision and in accordance with established policies, is responsible for Deltek Ajera AR and related General Ledger activities. Assist other team members with account balancing, preparation of reports, analyzing data, and identifying solutions Work Location:Philippines, Makati City Qualifications: Deltek Axium Other Key Task:
This position requires an independent, assertive, goal-oriented individual with excellent customer service skills and collaborative communications along with the capacity to research data and problem solving. Responds timely to internal and external customer inquiries or calls within designated timeframes to troubleshoot and resolve concerns by determining the root cause, documenting, and explaining the best solution; expedite corrections, adjustments and other follow up actions required to ensure prompt resolution. Communicate with key personnel, General Ledger, Accounts Receivable, credit, collections, and other internal partners in a professional and courteous manner. Promote team goals and project a positive and professional attitude.
Posting checks in Salesforce. Post in Ajera preferably daily.
If there is a sales tax it takes an upload process overnight before the sales tax is reflected.
Posting CC's and EFT receipts in Ajera (reports printed out of Stripe & Bank of the West).
Posting CC's and EFT's in Ajera using reports generated by lockbox.
If applicable, deposit checks direct to bank. When complete, the deposit is posted in Ajera. Back-up documentation should be secure in a shared folder.
As part of system balancing, research Salesforce and Ajera to confirm there are no errors.
Guiding customers that can't pay their invoices through the ‘accept terms’ process. After the terms are accepted the ‘Enter Payment Info’ link shows on the bottom right of the invoice so they can pay by CC or EFT.
Coordinating inbox - forwarding renewal emails to support. Payment account questions to collections.
May need to research transactions, communicate, and support collection activities as needed.
May need to correct accounts if there is more than one billing contact. Add alert contacts if there is not one on the account. Correct email addresses if there is an error.
May need to Contact customers when CC or EFT payments fail due to bad address or being declined. Provide links so they can re-do their payments.
May address customer’s requests and questions via emails and phone calls.
Updates installment plans showing monthly and quarterly payments. Provide Supporting Detail out of Ajera regarding invoices for customers when requested.
Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Interested in joining a global finance team that empowers our project-based customers around the world to build cities and launch spacecraft? Want to be part of a team that embraces career growth through world-class training and investing in each team member’s development? This is your opportunity to work for an award-winning company with a dynamic growth strategy and a Finance team committed to bringing passion, integrity and customer focus into everything we do. We value flexibility, collaboration and work-life balance, coming together both in-person and remotely.