Req ID: 263011

　　NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

　　We are currently seeking a Field Tech Associate to join our team in Hackensack, New Jersey (US-NJ), United States (US).

　　The Deskside Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service. Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment. Provide customer service to a large end user base onsite at customer's location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software and consumables. Ticket and workload management utilizing customer provided ticketing system. Service Now. Windows 10/ChromeOS deployments Active Directory - Computer management Imaging using Ivanti Landesk Troubleshoot issues that may have been caused by firewall, proxy or antivirus software. Work with vendors to help troubleshoot and resolve vendor supported applications Smart hands for specific support towers Support thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machinesSupport local nearby offices, flexibility for on-call/holiday and occasional weekend support, be able to travel to nearby campuses North Bergen, Central NJ campuses Physically able to lift and move Enterprise and Client technology hardware in our customer environments

　　About NTT DATA Services

　　NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

　　NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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