Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

　　Work you'll do

　　The Onsite Field Support Manager leads and manages a geographically dispersed team of filed technicians and engineers. Responsibilities include coordinating onsite activities, managing resources, and ensuring timely responses to service requests. Overseeing technical support, you'll resolve complex issues and stay updated on technology trends. This role requires effective client interaction, building strong relationships, and managing expectations. Quality assurance involves implementing standards, conducting reviews, and addressing improvement areas. Documenting activities and generating performance reports are essential, as is providing regular updates to management. Resource management involves optimizing allocations, monitoring costs, and collaborating with procurement. You'll also be responsible for emergency response planning and driving continuous improvement by identifying process enhancement opportunities.

　　The team

　　Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

　　The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

　　This role is located in Sacramento, CA.

　　Qualifications

　　Required:

　　5+ years of experience in IT support, with a focus on managing field support operations

　　5+ years experience with ITIL (Information Technology Infrastructure Library) or other IT service management frameworks

　　2+ years experience in developing and implementing contingency plans

　　Must have ITIL, CompTIA A+, CompTIA Network+, or other industry-recognized certification

　　Bachelor's degree in information technology, Computer Science, Public Administration, or a related field

　　Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

　　Preferred:

　　Masters degree

　　Commitment to ongoing professional development and staying updated on industry best practices

　　Ability to coordinate, collaborate and communicate with diverse stakeholders, including government officials and agencies

　　The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,000 to $184,000.

　　You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.