As the Field Support Engineer, you manage technical supports to our customer on site and in labs. You manage development operations for our customers as requested all over Europe inside Carmeuse. You are responsible for maintaining facilities to be able to operate on the field or laboratory testing and technical assistance.

　　The Field support Engineer will have the mission to pride technical support to our sales teams and customers in all major markets of Carmeuse: use of lime in Steel industry, in Agriculture industry (crops and animal welfare), in Environmental (water, sludge and flue gas treatment), in Construction (Civil engineering and building material), in Chemical / non-ferrous industry. The main geographical scope will be his/her “home Area”, it may happen he or she will travel to support other areas.

　　Your Responsibilities

　　You provide technical support to Carmeuse’s customers and to our internal customers (sales teams/project teams)

　　Understand customer processes, technical needs, requirements, usage of Carmeuse products

　　Manage laboratory / pilot / industrial testing in Carmeuse site or at customer site, in various market applications in autonomy (including trial organization, follow up, collection of data, interpretation of data, report writing and sharing …)

　　Is in contact with internal and external laboratories / institutes / universities for special analysis, tests or technical studies

　　Able to solve technical issues at customer (issue with product use)

　　Run audit of customer process (related to Carmeuse product) in the purpose to identify optimization opportunity or advise customer to increase performances of our product

　　Support the quality departments to resolve claims

　　Able to work on multiple markets / applications (water / gas treatment, chemistry, glass industry, steel manufacturing, …) , mainly water and gas treatment and chemistry.

　　Support Innovation project with field trials

　　Support the launch of new products in the market with field trials

　　Report customer feedback / experience internally.

　　You apply and enforce Safety

　　Guarantee the execution and application of safety procedures inside Carmeuse and at customer (risk analysis during trial preparation at any scale: lab – pilot – industrial, …)

　　Continuously question and optimize safety procedures for all our operations / procedures (existing one and new ones)

　　Actively participate to safety initiatives on the department (safety talks, …).

　　You work on continuous development

　　Continuously develop knowledge on

　　Lime product applications through technical paper reading, conferences, trainings, exchange with experts inside or outside the company …

　　Lime product features, handling technologies and process.

　　Your Profile

　　Basic requirements:

　　Engineer level (or equivalent professional experience) in chemistry or material science or process

　　5 years of experience in relevant field (process, engineering, R&D, quality , ..)

　　Ability to install and operate mobile pilot units (i.e. storage silo + dosing system)

　　Fluent in English + French (Dutch is a plus)

　　Open to travel in Europe (30 to 50 % )

　　Driving license.

　　Needed knowledges:

　　Knowledge in application (Envi, construction, Steel, Agriculture, Chemistry)

　　Knowledge of lime products or similar is a plus.

　　Needed skills:

　　Customer focus, customer service oriented

　　Curious and able to learn various themes of technical field and be “generalist”)

　　Fast learner

　　Planning, organization & management of priorities

　　Ability to work autonomously and write reports

　　Information sharing

　　Flexibility

　　Team spirit

　　Problem solver, creative

　　Ability to analyze data

　　Communication skills

　　Diplomatic assertive.

　　Why Carmeuse?

　　We truly believe that where you work matters and, as a family business, we know what makes our employees happy!

　　Permanent contract

　　Flexible working hours

　　Home working policy

　　Competitive salary package and benefits

　　A lot of growing possibilities

　　A strong HR and training policy to develop your skills

　　Work life balance.

　　#LI-Hybrid

　　The Recruitment Process

　　If you apply for this great position, you could go through these different steps:

　　Olivia Braszko, our Talent Acquisition Lead will analyze your Résumé and cover letter

　　A first "Teams" interview will be scheduled with Aurélie. You will take 2 personality questionnaires. Olivia will want to know more about you, as a person and as a professional. She will assess your motivations and answer to your questions

　　You will have a second interview with Aurélie Mordant, our HRBP, and Céline Dewaghe, our Tech Partner Manager

　　The last interview will take place with Ben Faouzi Harrath, our VP Marketing, Innovation & Supply Chain EUR.

　　Requisition ID : 192211