About Rivian

　　Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

　　As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

　　Role Summary

　　The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

　　Responsibilities

　　Initially help support pre-production vehicle builds, including assisting cross functional teams

　　Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant

　　Operate remotely until the local service center opens, if applicable

　　Follow Rivian repair procedures with efficiency without compromising quality and safety

　　Perform complex diagnosis, repairs, installations, and inspections on vehicles

　　Perform vehicle repairs in a setting outside of a service center

　　Conduct road tests on vehicles to ensure quality of the repair

　　Perform necessary parts operations such as parts ordering, receiving, shipping and inventory

　　Stay up to date with technical skills and required training

　　Support campaigns and containment initiatives

　　Maintain and process accurate expense reporting as needed

　　Maintain high quality work and efficiency while working with little supervision

　　Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment

　　Provide service support to the field to support the Service organization

　　Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment

　　Additional plant support, including travel, may be required depending on business need

　　Qualifications

　　HS Diploma or GED preferred

　　Graduated from an accredited automotive repair school preferred

　　Experience with leadership, mentorship, and influencing a team preferred

　　5 or more years of automotive experience preferred

　　3 or more years' experience working on vehicle high voltage systems and HV diagnostic work preferred

　　Proficient in navigating a laptop or computer in a windows or Mac environment

　　Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc.)

　　Extensive experience in bumper-to-bumper diagnosis and repair

　　Ability to drive no