EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.What We're OfferingPaid time off plus paid holidaysMedical/dental/vision insurance planLife insurance, short/longterm disability, tuitionreimbursement, flex spending, and employee stock purchase plan401K planCulture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.Compensation Range:$45,500 to 56,800Compensation may vary based on applicant's work experience, education level, skill set, and/or location.Job PurposeProvide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service- related sales and service targets.Essential Duties and ResponsibilitiesFollows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000Maintains a safe, orderly, and clean working environmentIs directly responsible for company assets, may include a service vehicle, parts inventory, tools, laptop and test equipmentMaintains truck log, if necessary, according to state and federal regulationsWorks mainly in service center/shop, but could travel to customer sites if neededMaintains telephone or radio contact with supervisor to receive pickup and delivery instructionsMaintains records of performance reportsPrepares new and spent product for shipmentLoads and unloads trucks. As needed, will operate material handling equipment per OSHA requirementsReplaces defective parts, reassembles batteries and fills cells with the acid solutionReads meters and adjusts charge parameters to control time and flow of current through the batteryAbility to perform discharge tests evaluates results and makes necessary repairsEnsure day to day complaint logs and plan for a site visitTracking service cells inward & outward and update on daily basis in the trackerFrequent visit to customers to maintain good relationsEnsure calibration of tools as per the due dateOn occasion, must be able and willing to work varying scheduleds which may include nights, weekends, and public holidaysOther duties may applyQualificationsMinimum Qualifications2-4 years of previous customer service experience in field supportBasic knowledge of Microsoft Office and the InternetAble to operate a cell phoneBasic mechanical aptitudePrevious experience working with hand and power toolsAble to read with comprehension and write documents (such as customer correspondences, memos, and reports) in EnglishAble to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimalsHigh School Diploma or equivalentPreferred QualificationsA basic electrical understandingThe use of test equipment and reading schematicsTechnical degreein Engineering where/if applicable to the locationGeneral Job RequirementsThis position requires you to drive a company vehicle