Field Service Technician

　　PURPOSE OF POSITION:

　　To service (install, maintain calibrate and repair) customer coordinate measuring machines predominately at customer site in a professional, safe, cost effective manner.

　　*PRIMARY DUTIES & RESPONSIBILITIES: *

　　Demonstrate strong and efficient troubleshooting skills on CMM's utilizing mechanical and electronic aptitude

　　Provide the highest level of customer service and timely responsiveness to all Wenzel customers

　　Timely & Accurate documentation of administrative paperwork & customer related requests

　　The ability to work independently in a high pressure, fast paced and innovative environment

　　Travel as necessary to fulfill these duties. Travel is expected to be approximately 80% for this position, but could be as much as 100% at peak times.

　　Must be willing to perform standby 24/7 emergency service on a rotating schedule. Travel duties include driving/flying to and from customer sites, airports and other locations to perform job duties.

　　Excellent communication and service aptitude is a must

　　EDUCATION & EXPERIENCE:

　　AS/BS in Electronics or Engineering is helpful but not mandatory, Industrial mechanics or Military mechanical training also desireable

　　Previous experience installing troubleshooting, repairing industrial machines and computer systems

　　Previous CMM installation and troubleshooting experience is a PLUS

　　Experience troubleshooting Windows OS, and programming such as C, C++, HTML are preferred

　　KEY RESPONSIBILITIES:

　　Install, maintain calibrate and repair customers gaging equipment, predominately at customer's site

　　Provide operator orientation on the equipment with training on use and safety as well as basic maintenance.

　　Maintain/develop positive customer relationships

　　Provide recommendations to customers about the repair/replacement of their machine and its components

　　Provide customer feedback for customer, including sales leads for equipment, software, maintenance contracts, etc.

　　Submit expense and service reports by date/time required weekly according to company policy

　　Travel up to 99% of the time -- both domestic and international

　　Provide in-house phone support as needed

　　Support in-office work activities such as rebuilding machines, and assisting with packaging/shipping as needed.

　　RELATIONSHIPS

　　Report directly to Service Manager 

　　Work closely with internal service personnel and communicate frequently with other service engineers and office staff to facilitate scheduling, billing, and completion of jobs

　　Work with customer (typically quality tech or quality manager), Reps, Sales, Software, Electrical and Mechanical Engineering along with shop personal

　　MEASURES OF PERFORMANCE

　　Overall product knowledge

　　Utilization rate

　　Standard work variation rate

　　Customer feedback

　　Percentage of warranty first pass yield calls attributed to engineer

　　Continuous improvement suggestions to customer's processes/products

　　BACKGROUND AND SKILL

　　Broad background in a variety of skills is needed; Mechanical, electrical and computer skills.

　　The ability to be highly adaptable and flexible in dealing with the variety of different control systems and computer systems used in the customer's facility.

　　Effectively perform time management with minimal supervision and the ability to communicate well in an outside training environment.

　　* *

　　Education/Training -- this is helpful but not mandatory at this time if all other requirements are met.

　　Associates Degree in electronics either milit