The Irish subsidiary of Applied Materials is part of the Applied Global Services Business Unit and is the service part of the semiconductor business based in Maynooth, Co. Kildare, supporting local installations of Applied equipment with maintenance and advanced support services.

　　We have a great opportunity for an experienced Operations Manager to join our Field Service team in Ireland. We are looking for someone who can lead a great team of engineers, with a focus on customer relationships and maintaining high safety standards. In this role you will be a prime interface with internal teams such as Tech Support, HR, Finance, Spares etc.

　　Prior knowledge/experience of the Semiconductor or comparable industry would be an advantage.

　　Key Responsibilities:

　　Safety

　　Follows all safety protocol and possesses a strong commitment to safety awareness and incident free culture.

　　Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.

　　Zero injuries or violations.

　　Understand Safety class requirement for your team and proactive involvement in safety walks and other company campaigns.

　　Quality

　　Understand the internal Quality Management customer program. Support your team in tracking, use methodology such as 8D, AAR and other related quality follow up

　　Be knowledgeable and understand the key performance indicator matrix for your area.

　　Customer

　　Develop and maintain good customer relationship with all relevant customer representatives at all times, at all levels.

　　Customer Service & Spares contractual metrics.

　　Finance

　　Responsible for Installation and Warranty and Ramp Management within your team.

　　Schedules and Monitors Costs of start-up, warranty, paid service, contract service Margin.

　　P&L management and cost reduction initiatives.

　　Position and partner with Sales team to sell Commercial Service Agreements across as many platforms as possible to our customers

　　People

　　Manages, coaches and directs all customer engineers in his/her assigned equipment/toolsets.

　　Responsible for people management (1on1) salary planning, career planning, corrective actions where necessary, establishes objectives, performance appraisals and employee development.

　　Actively involved in the Site hiring process.

　　Manages accuracy, understanding and update of Customer Engineer hours tracking.

　　Communication

　　Prime interface with the Product Divisions: Tech support, training, spares, Finance, HR.

　　Executes relevant escalation procedures in place.

　　Policies are enforced with regard to proprietary information.

　　Planning

　　Resource planning, hiring & training to support new fab & sustain existing fab, on time & in budget.

　　Collaborate often and early with installation team to ensure successful factory ramp plan.

　　Provides support plan for system sales to Service Management, Sales, Field Engineering.

　　Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

　　Technical

　　Documents all aspects of equipment performance, as required by department management, recommending product improvements through appropriate channels.

　　Ensures that all engineering work is documented.

　　May perform other duties as assigned.

　　Job Specific Knowledge/Requirements

　　Flexibility to travel within Region and Globe as required

　　Supervisory experience and people management is an advantage

　　Prior commercial knowledge ideally within Semiconductor or comparable industry.

　　Skills

　　Excellent Customer Management Skills- Excellent communication skills.

　　Ability to plan, forecast and achieve business goals

　　Strong organizational/ interpersonal/ leadership skills.

　　Proven Capability to organize and manage multiple technical and management projects with successful results

　　Self-starter with ability to work on own initiative with minimal supervision

　　Ability to manage ambiguity and change

　　Strong Analytical Skills

　　Semiconductor/Customer Business Understanding and ability to interpret Environment - Ability to plan and execute field projects (start-up, paid service, warranty, etc.).

　　Education

　　BS level degree or equivalent in Engineering Discipline, Physics, Material Science or equivalent.

　　Minimum of 6 years of technical equipment experience

　　Qualifications

　　Education:

　　Bachelor's Degree

　　Skills:

　　Certifications:

　　Languages:

　　Years of Experience:

　　4 - 7 Years

　　Work Experience:

　　Additional Information

　　Time Type:

　　Full time

　　Employee Type:

　　Assignee / Regular

　　Travel:

　　Yes, 10% of the Time

　　Relocation Eligible:

　　No

　　Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.