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Field Service Manager
Field Service Manager-March 2024
Saint Paul
Mar 28, 2026
About Field Service Manager

  Company OverviewSmart Care Equipment Solutions is the trusted service leader in the commercial food equipment industry. Nationwide thousands of restaurants, hotels, hospitals and schools rely on Smart Care to provide preventative maintenance, service, and repair of commercial refrigeration, cooking, and warewashing equipment.Position DescriptionAs the District Manager you are responsible for providing market leadership by managing and developing associates to maximize productivity, billing utilization, profitability, and customer service delivery. This position plays the lead role in driving customer relationships and delivering local market achievement against Smart Care's financial objectives through ethical and sound business practices. The District Manager establishes and executes specific plans for driving new sales, as well as coordinating the rollout and service of new chain accounts.Main Responsibilities:Full responsibility for P&L managementAchieve targeted sales, productivity, utilization, and profit goalsGrow and retain market share through management and delivery of premier customer service and sales initiativesSignificant face-to-face time with customers; building relationships and driving customer retentionWorks directly with the technicians, providing one-on-one coaching to improve their skills and abilities, as well as adherence to company policies, procedures, and objectivesConducts "ride along" fieldwork focusing on technical competencies, safety, and serviceUtilize local sourcing and recruiting to identify candidates for future technician openings.Basic Qualifications:High School diploma or equivalent.5 or more years of management/supervisory experience in a service related industry2 or more years of previous P&L ownership and responsibility3 or more years of customer relationship development and management experienceWillingness to travel within the market spending significant time with current and potential customersValid driver's license and acceptable motor vehicle record (2 year history)Immigration sponsorship not available for this rolePreferred:Associate or Bachelor's DegreePrevious business to business sales experienceMulti-unit restaurant management or technical field operations management experienceExcellent communication skillsDemonstrated problem solving and decision making skills in a fast paced environment Demonstrated selection, hiring, and team development skillsStrong organization, prioritization and follow-up skillsAbility to work independently with minimal direct supervisionPC skills including MS Office and SAPWork Location: Birmingham, ALAbout Smart CareSmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at [email protected] Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.

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