At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

　　Lyft is looking for a motivated and organized Operations Associate to join our Northeast team full-time. In this role, you will be the face of Lyft, serving drivers at our local facilities through the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. This position will report into the Operation Manager, Northeast. If you love working with people, have a passion for operations and the thought of helping Lyft continue to build this incredible ride-sharing movement in the Northeast sounds exciting, we would love to meet you!

　　Responsibilities:

　　Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns

　　Prepares rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, and license plates, conducting inspections, and managing vehicle compliance documents

　　Manages vehicle lot organization, vehicle transportation, and other daily rental operations

　　Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners

　　Builds trust and works effectively with others to achieve results and team goals

　　Upholds Lyft’s high standard of service while working with all drivers and representing the Lyft brand

　　Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

　　Experience:

　　1+ year of experience in an in-person customer service role like retail, technical support or hospitality

　　Familiarity with the Washington D.C. area

　　Impeccable customer service and problem-solving skills

　　Excellent, clear verbal and written communication skills

　　Bilingual proficiency in Spanish is a plus; Must be fluent in English

　　What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance

　　Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM

　　Bonus points if you love ride-sharing so much that you're a Lyft driver too!

　　Proficiency in other languages is considered a plus!

　　A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

　　Benefits:

　　Great medical, dental, and vision insurance options

　　Mental health benefits

　　In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

　　401(k) plan to help save for your future

　　18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

　　Pre-tax commuter benefits

　　Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

　　Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

　　The expected range of pay for this position in the Washington D.C. area is $19.17 - $22.56. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.