Additional Information part time position

　　Job Number 24006278

　　Job Category Event Management

　　Location The Westin New York at Times Square, 270 West 43rd Street, New York, New York, United States

　　Schedule Part-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

　　CANDIDATE PROFILE

　　Education and Experience

　　• High school diploma or GED; minimal experience in the event management or related professional area.

　　OR

　　• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

　　CORE WORK ACTIVITIES

　　Supporting Event Operations

　　• Greets customer during the event phase and hands off to Event Operations for the execution of details.

　　• Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).

　　• Ensures hourly associates understand expectations and parameters for event activities.

　　• Adheres to all standards, policies, and procedures.

　　• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

　　• Participates in customer meetings for assigned groups with guidance from his/her supervisor.

　　• Manages group room blocks and meeting space of small assigned groups.

　　Providing and Ensuring Exceptional Customer Service

　　• Encourages associates to provide excellent customer service.

　　• Sets a positive example for guest relations.

　　• Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor.

　　• Makes presence known to customer at all times during this process.

　　• Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.

　　• Follows-up with customer post-event.

　　• Responds to and handles guest problems and complaints.

　　• Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

　　• Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.

　　• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

　　• Reviews comment cards and guest satisfaction results with associates.

　　• Interacts with guests to obtain feedback on product quality and service levels.

　　• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

　　• Participates in pre- and post- event meetings as required to review and communicate group needs and feedback.

　　• Works with the property staff and customers to address operational challenges associated with his/her group.

　　• Participates in activities to improve service performance using his/her evaluation of the issue and resolution.

　　Supporting the Sales and Marketing Function

　　• Assists with the sales process as necessary.

　　• Up-sells products and services throughout the event process.

　　• Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

　　• Performs other duties as assigned to meet business needs.

　　The hourly pay range for this position is $35.58 to $47.12. Marriott offers a bonus program, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), travel discounts, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

　　The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.