Description

　　RESPONSIBILITIES:

　　Effectively performs a variety of housekeeping functions including mopping, dusting, sanitizing, wiping, scrubbing, buffing, and other manual jobs on floors, walls, beds, furniture, fixtures etc.

　　Performs Resident room cleaning and discharge cleaning.

　　Operates floor-cleaning machinery to maintain hard flooring and carpets.

　　Collects and disposes of regular and medical wastes at loading dock.

　　Replenishes soap, paper towels, toilet paper and other supplies as needed.

　　Maintains housekeeping cart and equipment.

　　Hangs drapes and cubicle curtains and moves furniture as necessary.

　　Assembles set ups as requested by departments.

　　Distributes clean linen and collects and stores dirty linen for pick up.

　　Performs other duties as assigned. Including working in linen distribution or transportation based on facility needs and or

　　Professional Requirements:

　　Adheres to dress code, appearance is neat and clean. Department issued uniform. No form fitting or revealing attire Spandex and Jeans are ever allowed.

　　Customer and Personal Service

　　Knowledge of principles and processes for providing customer and personal services (AIDET/HCAPHS) including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. To include knowledge of their unit Patient Satisfaction Scores and Corrective Actions.

　　Completes annual education requirements.

　　Maintains regulatory requirements, including all state, federal and JCAHO regulations.

　　Maintains and ensures patient confidentiality at all times.

　　Reports to work on time and as scheduled. 1 hr. notice required when calling out from the scheduled shift.

　　Wears identification while on duty.

　　Attends monthly and weekly departmental in-services.

　　Works at maintaining a good rapport and a cooperative working relationship with associates, patients, physicians, departments and staff.

　　Represents the organization in a positive and professional manner.

　　Demonstrates proficiency as related to customer service (AIDET, HCAPHS, Business Cards, Tent Cards, and White Boards)

　　Resolves personnel concerns at the departmental level, utilizing the grievance process as required.

　　Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control.

　　Effectively and consistently communicates any discrepancies with completing assigned work.

　　Complies with all organizational policies regarding ethical business practices.

　　Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.

　　This position requires that the housekeeper remains in their assigned areas for the duration of their shift. The exceptions are breaks and lunches, or when a supervisor has been notified.

　　Staff are not permitted to take breaks or lunches in areas that they are not assigned to. Visiting co-workers on other units or areas is prohibited. Having visitors to your area of assignment is also prohibited.

　　The position requires that the individual is flexible in that on occasion shift hrs. and duration may require changing and or alterations. Ex: Floods, weather, Renovation, Construction and Re-locations and as dictated by the needs of NBMC.

　　Regulatory Requirements:

　　High school diploma or general equivalency diploma (GED). Preferred

　　Ability to speak English

　　Preferred hospital, nursing home or hotel experience, but not mandatory. Our department orientation accommodates all the job skills required.

　　Language Skills:

　　Ability to communicate effectively in English, both verbally and in writing.

　　Additional languages preferred.

　　Skills:

　　Basic computer knowledge. Bed-tracking (for patient discharge cleaning)

　　Qualifications

　　Education

　　Required

　　Diploma or better in High SchoolExperience

　　Required

　　0-1 years: No experience necessary