Position Information

　　Posting Number 20112826

　　Position Title Enterprise Software Administrator – Identity

　　FTE 1.0

　　Position Type Staff

　　Department IT Enterprise Applications

　　Position Summary Information

　　Job Summary/Basic Function

　　About This Role:

　　This position will provide day to day application support as needed including before, after hours and weekends. Apply updates and fixes to various applications. Troubleshoot and resolve issues with the applications and processes. Submit, track, and escalate support tickets with various vendors and service providers for applications when necessary. Coordinate application monitoring for n-tier applications. Work closely with the Service Desk to provide excellent customer service and support.

　　What You’ll Do – Position Responsibilities

　　Troubleshoot and provide support for applications, as needed.

　　Configure and maintain on-prem and cloud applications in multi-platform

　　environments. Monitor, diagnose and resolve issues with applications.

　　Update and review tickets daily.

　　Develop and maintain documentation, check lists for internal processes and

　　procedures. Create work plans, test plans and coordinate testing activities.

　　Document process diagrams, data flow diagrams, root cause analysis as

　　appropriate.

　　Configure monitor and maintain access control to cloud services such as Azur

　　Work closely with the office of the ISO to develop and maintain standards and

　　procedures aligning with the university policies.

　　Explore and implement automations for processes. Develop, update, andmaintain processes for automated file transfers.

　　Take ownership and improve internal processes related to the administration ofapplications supported including quality assurance guidelines. Improve

　　Application administration standards and processes to promote increased

　　quality, performance and customer service and experience. Improve Application

　　processes to promote increased performance, efficiency, and customer self-

　　sufficiency.

　　Participates in a planned program of professional development. Attendapplication technical training, workshops, seminars, meetings, and other

　　training, as required.

　　Keep abreast of new technologies and make recommendations on how thesemay be utilized within the organization.

　　Key Competencies:

　　Demonstrate ability to provide sufficient customer service, be a good listener and work well with a diverse group of customers and IT.

　　Demonstrate ability to be the subject matter expert in supporting, maintaining, and administering complex applications.

　　Problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.

　　Good verbal and written communication skills

　　Learn and adopt process automation, best practice approach, technology efficiency, and effectiveness.

　　Self‐motivated, able to work independently, and takes initiative.

　　Ability to learn new content areas and new skills quickly.

　　Professional attitude and work habits.

　　Ability to work though ambiguous work situations.

　　Who We Are:

　　Lamar University is a diverse and accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100 degree options and a community that cares, Lamar students are always proud to be Cardinals.

　　Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.

　　Benefits:

　　Health, dental & vision insurance

　　Life insurance

　　State of Texas Retirement plans

　　Tuition covered at 100% for employees, spouses and/or eligible dependent.

　　Paid time off – vacation, sick, and holidays.

　　To see more information about the available benefits, please visit: Insurance – Lamar University (https://www.lamar.edu/faculty-staff/human-resources/insurance.html)

　　Minimum Qualifications

　　Associate degree in computer science, management information technology, computer technology, information technology, or related field and two (2) years of progressively responsible information technology and/or identity and access management experience; or any equivalent combination of education, training and experience. OR Three (3) years of progressively responsible information technology and/or identity and access management experience; or any equivalent combination of education, training, and experience.

　　Conducts work assignments of minimal complexity

　　Contributes to specific objectives and outcomes.

　　Works under clearly defined guidelines.

　　Understanding of operating systems and services.

　　Administration experience supporting application computing environments, understanding the security issues involved in deploying, maintaining, and safeguarding institutional data.

　　Understand and follow software management life cycle, including change management, functional and technical specification development.

　　Installation and configuration of multi-tier application software in an enterprise environment.

　　Must have ability to follow test plans and coordinate necessary resources for coworkers and customers to facilitate maintenance activities.

　　Basic understanding of networking and troubleshooting.

　　Understanding of DNS , roles, Authoritative vs Recursive servers, record types, zones, zone transfers, etc.

　　Understanding of core Active Directory Infrastructure, such as creating sites, site replication, DHCP , FSMO roles and their functions and upgrade and maintenance of university-wide Active Directory.

　　EEO Statement

　　Lamar University is An Equal Opportunity Employer

　　Veteran's Preference Statement

　　Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

　　Preferred Qualifications

　　Basic familiarity with Cloud based offerings and cloud deployments.

　　Ability to learn to diagnose and debug automation and integrate modern and legacy tools to optimize business processes.

　　Experience as an administrator in a team working directly with functional counterparts on requirements gathering and program specification and design and process and IAM systems that interact with ERP platforms such as Banner.

　　Ability to develop, diagnose and debug automation and integrate modern and legacy tools to optimize business processes.

　　Security+

　　Experience with Multi Factor Authentication technologies such as Duo security integration into the authentication, and single sign on process for applications and systems.

　　And more importantly, a willingness to learn more about all the above.

　　Security Sensitive Statement

　　This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

　　Salary $53,496-$69,545

　　Work Hours

　　Application Information

　　Posting Date 01/22/2024

　　Close Date

　　Open Until Filled Yes

　　Special Instructions