Enterprise Customer Success Manager

　　Location: Preferred to be located near any of Bentley’s offices in North America, although remote/hybrid work model will be considered.

　　Why Bentley

　　Around the world, engineers and architects, constructors and owner-operators are using Bentley’s software solutions to accelerate project delivery and improve asset performance for the infrastructure that sustains our economy and our environment. Together, we are advancing infrastructure.

　　Why User Success and Why Now

　　In User Success, we have a relentless focus on creating loyal users by helping them realize business value, within all accounts and account segments. With the overall user experience transformation happening in our industry, we understand driving continuous adoption of our technology is paramount to a successful engagement with our users, and as such, we have created a User Success Team focused on increasing adoption and satisfaction with all our solutions, ensuring our accounts and users are successfully meeting their business goals.

　　Position Summary:

　　As an Enterprise Success Manager, you will work with our accounts to help them move toward their ever-evolving desired outcomes. Leveraging your practical industry and domain-specific knowledge, business acumen, relationship management and broad understanding of Bentley solutions you will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions.

　　You will be orchestrating a wide group of business, process and solution specialists in Bentley to define and deliver on an account-specific Success Plan. You will also advocate inside the company to influence our product development roadmaps and improve the accounts overall experience.

　　What You’ll Do:

　　As a key member of the account teams for your set of named accounts, you will help Bentley's enterprise accounts maximize their investment in our technology, services, and other resources by:

　　Engaging with key account stakeholders to facilitate capturing business outcomes.

　　Being a trusted advisor, and positioning and prioritizing improvements in their digital workflows to create strategic, account-specific Success Plans

　　Continuously striving to increase the account's health and satisfaction scores.

　　Orchestrating the focus of cross-functional teams at Bentley, on behalf of the User

　　Continuously measuring results, course correcting when and where necessary, and proactively advising accounts on improving adoption of Bentley solutions and services

　　Improving users' awareness of what is possible be connecting them with our information and collaboration platforms.

　　Leading post-sales adoption engagements with the account, including coordination with Account Management, Support Account Management, Services, and Product Management/Development

　　Reviewing progress toward desired business and strategic outcomes through regular operational and business reviews

　　Maintain a cadence of communicating with accounts about their adoption trends, sentiment, and mining for opportunities for engagement by providing a valid point of view.

　　Schedule and host Monthly and Quarterly business reviews

　　Schedule and host Executive Business Reviews with a strategic, outcome focused delivery

　　Own User Strategic Success Plan: collaborate with user/internal success team for plan creation, execute and update plan

　　Travel may be required for meetings with account stakeholders.

　　What We’re Looking For:

　　Not all applicants will have the exact experience listed below. Bentley values the experience and diverse skillsets from professionals with both Customer Success Management and other backgrounds for this role. A strong candidate has many of the qualifications listed below, but we encourage you to apply even if your background differs.

　　BA/BS in a technical or business concentration

　　Experience in Customer Success, Consulting, Account Management, or another client-facing role

　　Ideally 8+ years of experience working for or with engineering or construction firms or an understanding of the business drivers in the infrastructure industry.

　　Experience working with complex, multi-divisional, multi-geographical customers.

　　Strong leadership skills and action-oriented

　　Impressive executive presence and communication abilities

　　Ability to create structure in ambiguous situations and design effective processes.

　　Passion for technology and for being a part of a fast-growing SaaS company.

　　Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

　　Travel may be required (minimally) for meetings with account stakeholders.

　　Requires sitting or standing at will while performing work on a computer (or any other physical requirements (https://www.bls.gov/ors/factsheet/visual-overview-of-physical-demands.htm) ).

　　About Bentley Systems:

　　Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries. www.bentley.com

　　Equal Opportunity Employer:

　　Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) documents provide additional information about your rights as an applicant under the law.

　　Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination (https://www.bentley.com/wp-content/uploads/Bentley-EEOAA-Statement-of-Policy.pdf)

　　Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

　　Request an Accommodation:

　　As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at [email protected]

　　Equal Opportunity Employer/Minorities/Females/Veterans/Disabled