Engineering Project Manager, Enterprise Systems

　　Austin,Texas,United States

　　Software and Services

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　　Summary

　　Posted:Feb 16, 2024

　　Role Number: 200532968

　　Imagine what you can do here at Apple! Apple is a place where extraordinary people gather to do their lives’ best work. We believe hard work, creativity, and innovations fuel the ultimate customer experience. Each customer engagement is an opportunity to delight, engage, and inspire – and by focusing on the smallest of details, we can make big impacts on our customers. The Contact Technologies team at Apple is responsible for developing industry-first applications, frameworks, and platforms, that enable customer engagement through different channels and provide a world-class customer experience. If you are a motivated critical problem solver with a sharp eye for detail, who can instrument, analyze, and identify bottlenecks in current processes and come up with innovative solutions to address these, then we would love to meet you. Come, join us to do the best work of your life with a talented group of people. Bring your passion and dedication to the job and there’s no telling what you could accomplish!

　　Key Qualifications

　　Exceptional software engineering background with an outstanding body of work demonstrating successful delivery of a wide variety of software solutions.

　　4+ years of hands-on experience in project management

　　Thorough understanding of Software development methodologies and lifecycle

　　Experience in leading strategic, cross-functional, and technical projects

　　Define, develop, and drive strategic roadmaps to achieve the long-term vision

　　Able to identify risk and recommend adjustments to the roadmap

　　Proven ability to innovate and constantly define “What’s Next”

　　Flexible to handle directional change and concurrently manage multiple priorities on the roadmap.

　　Must be able to brainstorm and communicate technology, ideas, and issues with peers and management

　　Good technical acumen to gauge the effort estimation for features in a product and work closely with product and project managers to create the product roadmap

　　Understanding of multimedia channels such as voice, chat & email is a big plus

　　Understanding of design process, reusable frameworks, and service-oriented architecture is a plus

　　Understanding of machine learning

　　Description

　　As a successful member of the team, you will innovate, create, and manage new ideas to enhance the customer experience. Be responsible for building products and working with partners to accomplish roadmaps. Innovation will be key in ensuring all features are optimized for experience and efficiency. You will study bottlenecks in our process and help to accelerate the delivery of our products through automation and standardization. This position requires a self-motivated individual with strong technical understanding, problem-solving, and communication skills. We’re looking for someone with the insight and the passion to bring these features to life. You are expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership. Effective presentation, oral, and written business communication skills with various audiences and levels Able to build a positive relationship with cross-functional internal organizations Navigate and execute in an environment of ambiguity and lead teams to delivery of solutions Thrive in a cross-functional team on high-profile, critical projects Able to motivate, mentor, and lead geographically distributed teams Maintain focus and prioritize a heavy workload while achieving extraordinary quality

　　Education & Experience

　　BS/BA degree or equivalent technical experience

　　Additional Requirements

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　　Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

　　Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

　　Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

　　Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

　　Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .