Must Haves:

　　2-5+ years of experience working in a similar coordinating role

　　Well-rounded technical experience including experience with hardware QA or troubleshooting and software tech support

　　Experience with reviewing, editing, and presenting reports to management team

　　Independent, driven, eager to learn, and share information with other team members

　　Experience using communication tools such as Outlook, Calendar, Office 365, etc

　　Ability keep up in a fast-paced dynamic environment

　　Strong written and verbal communication skills

　　Can record action items and high-level notes in technical meetings and distribute them to attendees.

　　Experience keeping project documents and document templates up-to-date.

　　Nice to Haves:

　　Experience entering and routing bugs and tasks in a project management software system such as Asana or Jira

　　Experience in setting up Hardware beta testing program

　　Engineering experience and familiar with Hardware troubleshooting process

　　Experience working with error logs and picking issues out of long lines of output

　　Experience with Unix or working in other command line environments

　　Job Description:

　　Incident management and technical troubleshooting for the remote data collection program on the AR I&I team (including but not limited to study setup and launch issues, hardware setup and use, and serving as a focal point for miscellaneous technical questions that arise).

　　Work closely with Data Foundations Technical Program Manager (TPM) to support prototype training and distribution to data collectors

　　Liaise with and/or escalate appropriate technical issues to relevant engineering or research program leads

　　Provide summary of resolved/unresolved issues to Data Foundations TPMs and relevant engineering leads

　　Assist TPM with the training of external/remote participants for data collections.

　　Test and QA studies prior to release to participants, and work with study leads to address bugs

　　Prototype Device Management for the AR I&I team, including hardware prototype distribution and device troubleshooting, firmware flashing, and triaging damaged devices

　　Assign, manage, and maintain accounts in study website for participants and team members

　　Document and track reported technical issues, prototype HW issues, and ability to identify root causes of issues (e.g. Firmware, Electrical or Mechanical) and funnel to the appropriate contact

　　Working closely with logistics team to arrange prototype deliveries and pick ups

　　Ensure secure return of equipment with security and operations personnel.

　　Diversity, Equity & Inclusion

　　At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

　　Hiring diverse talent

　　Maintaining an inclusive environment through persistent self-reflection

　　Building a culture of care, engagement, and recognition with clear outcomes

　　Ensuring growth opportunities for our people

　　Actalent is an equal opportunity employer.

　　About Actalent

　　Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.