Videojet Technologies) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind® brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.

　　Hi,

　　We are currently seeking a “ Engineer Technical Support” to join our team in Mumbai.

　　Position Purpose:

　　Provide Sales, Service and Customer technical support via phone and other electronic means.

　　Remotely trouble shoot equipment to provide resolution.

　　Support Sales by defining and designing winning solutions - application review/approval, product configuration advice, matching product capabilities and options to internal and external customer needs.

　　Support Field Service - support and resolution of application/technical issues, technical phone support and troubleshooting assistance

　　Work with and/or support OEM’s and distributors on technical application, integration and connectivity challenges/opportunities as necessary

　　Work with other members of the Technical Support team to support group initiatives, KPIs and PD activities

　　Demonstrate proficiency by quickly gathering pertinent data, recommending corrective actions and following-up with internal and external customers to ensure issue closure/resolution.

　　Primary Responsibilities:

　　Providing telephonically support to the field force for all products issues.

　　Resolving issues over telephone for customers

　　Use of SFDC for Article attachment for TS case support

　　Article creation through SFDC

　　Able to manage assigned escalations by utilizing the escalations process.

　　EDUCATION REQUIRED:

　　Graduation / Diploma in Engineering with Electronics or Instrumentation.

　　Knowledge, Skills and Abilities:

　　ANALYTICAL SKILL – the ability to understand customer need, identify the root cause and solve the problems

　　ORGANIZATIONAL DEVELOPMENT – the ability to organize work with clear accountabilities and operational efficiency. Creating an environment for professional growth

　　Minimum of 2-year customer service or technical support experience -- the ability to remotely troubleshoot technical issues is required

　　Proven experience in electronics troubleshooting, diagnosis and repair

　　Working knowledge of computer networking & trouble shooting. Additionally, the ability to work with control logic, communication protocols.

　　Electro-mechanical skills required, PLC knowledge, Encoder Signals, Product detectors and I/O.

　　Travel: >25% - This position will be based in Mumbai,

　　Must have good verbal & written communication skills & proficiency in English to communicate with internal & external customers via phone & emails.

　　Why Videojet?

　　Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.

　　We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.

　　Videojet Technologies Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

　　At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

　　If you’ve ever wondered what’s within you, there’s no better time to find out.

　　Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.