We are on the lookout for an experienced and qualified Employee Relations Specialist to join our awesome team in Cape Town.

　　The main purpose of this role is support the Head: People Labour Relations in providing an effective and holistic professional employee relations service to the Organisation as well as handle dispute and discipline in the company with a view to promote sound employee/ employer relations.

　　This role will report into the Head: People & Labour Relations and will provide sound employee and labour relations services across the countries in which Mukuru operates, through the provision of ER (Employee Relations) knowledge, implementation of relevant employment and labour policies in accordance with the Mukuru Strategy.

　　The Employee Relations Specialist will implement employee related operational procedures and processes fairly across Mukuru and its operations. They will work closely with leadership teams across the business and the wider Human Capital team, to drive projects and programs aligned to the ER strategy and key objectives. The Employee Relations Specialist must have a flexible approach to problem solving, whilst ensuring adherence to policies and best legal & business practices and provide logical solutions for the organisation.

　　Duties and Responsibilities (include but is not limited to):

　　Provide inputs to the employee relations strategy and plan, with a focus on developing a positive ER climate during complex organisational change

　　Adapt and implement policies in line with statutory and regulatory frameworks

　　Implement processes and standard operating procedures within the context of Mukuru strategy

　　Ensure compliance and consistency in the execution and administration of Employee Relations cases

　　Proposed amendments/ adjustments to employment conditions and benefits, through continuous monitoring of changed in labour legislation and compliance, across countries

　　Draft legally complaint documentation required necessary for engaging with the CCMA, employees, management, etc.

　　Drive external engagements with legal advisors / private arbitrators/ CCMA on behalf of the business when necessary

　　Equip and support line and human capital to manage employees' contracts and employee related legal documentations

　　Research, prepare and facilitate disciplinary hearings, poor work performance processes, mediations, and management of discipline within the organisation as required

　　Plan and implement ER projects and programs in allocated areas of the business

　　Research and prepare required information to enable negotiation strategies in line with business requirements across different countries

　　Carry-out workplace investigations and recommend resolutions to employeeproblems, issues, and concerns

　　Partners with various department heads and management to evaluate the merits and consequences of corrective action to ensure a highly competent workforce

　　Identify and timeously address functional related problems and opportunities

　　Advise and support operational HC (Human Capital) team, providing employee relations and employment policy and process, advice, guidance, insight, training, and expertise to ensure that HC team can provide employee relations and policy advice, interventions, and solutions to meet organisational objectives

　　Partner with People Business Partners to ensure policies and processes are delivered correctly and in line with service level agreements and KPIs

　　Keep abreast of country legislation and effectively interpret it, to ensure organisational compliance in allocated business areas

　　Provide specialist support and advise on employee related issues, grievance, and dispute resolutions to leaders

　　Provide specialist support to the Head: People & Labour Relations to implement employee engagements structures/forums related to ER matters

　　Plan and roll-out employee relations training, on policies and procedures, across the business, in different countries to minimise labour disputes and ensure sound labour relations

　　Adhere to approved budgets when rolling out projects/programs in across countries

　　Provide training and development to facilitate constructive employment relationships

　　Monitor and manage own time

　　Adhere to performance management process and ensure timeous reviews with line manager

　　Attend all required training courses for new products

　　Maintain and continuously improve on knowledge of relevant legislation that impact own work

　　Manage own professional and self-development

　　Key Requirements:

　　Grade 12 or equivalent (Essential)

　　LLB degree or equivalent (Essential)

　　Project management (advantageous)

　　5 years' Employee & Labour Relations experience (Essential)

　　Experience working in a multi-national, across African, and EU organisation (Essential)

　　CCMA (Conciliation Mediation & Arbitration), Labour Court and Collective Bargaining experience

　　Disciplinary and labour process management experience

　　Knowledge of SA labour legislation (EEA, BCEA, LRA)

　　Knowledge of employee and labour legislation across African regions that Mukuru operates, including EU

　　Knowledge of ER principles, processes, and procedures

　　Additional Skills:

　　Administrative skills

　　Interpersonal communication skills (verbal & non-verbal)

　　Business writing skills

　　Computer skills

　　Time management skills

　　Organized, structured and result orientated

　　Systems thinker

　　Analytical thinker

　　Resilient

　　Conflict Management

　　Problem-solving ability

　　Good Networking

　　Attention to detail

　　Ability to motivate and influence others

　　Have a proven hands-on attitude

　　Flexible and adaptable

　　Change management skills

　　I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

　　Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

　　If you do not receive any response after two weeks, please consider your application unsuccessful.

　　NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS

　　Some further information on the company can be found via the following links:

　　Mukuru overview - https://we.tl/t-EuJNSHD2Yi

　　Mukuru Customers - https://www.youtube.com/watch?v=6Chgukx0co0

　　Mukuru Education Fund - https://www.linkedin.com/posts/mukuru_mukuru-education-fund-activity-6907580894539042816-oLHL?utm_source=linkedin_share&utm_medium=member_desktop_web

　　Mukuru X Factor - https://www.linkedin.com/posts/mukuru_meet-mukuru-activity-6772833394339409920-xMA0?utm_source=linkedin_share&utm_medium=member_desktop_web

　　Mukuru Customer Journey - https://www.youtube.com/watch?v=SYCWZoLK6h4&feature=youtu.be