Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　Position Summary

　　The Hillsborough County Public Schools Onsite Advocate will act as a liaison, provide benefit/services information, answer employee and district questions and escalate any emerging problems to the appropriate areas within Aetna to resolve them efficiently and accurately.

　　Advocates are patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Advocates can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to Onsite Advocates. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. Attends HCPS events (i.e., annual retirement seminar, annual health fair, and biometric screenings) as needed. Supports the wellbeing engagement program, including answering member questions and providing administrative support as needed.

　　The goal is to ensure excellent service standards for HCPS's members, by responding efficiently to customer inquiries and maintain high customer satisfaction.

　　Required Qualifications

　　- Strong oral and written communication skills.

　　- Demonstrate planning/organizational skills; ability to work on multiple issue at once and prioritize work.

　　- Presentation skills with the ability to modify communication delivery based on audience.

　　- Exceptional relationship-building skills both internally and externally.

　　- Must be able to pass a level 2 background check.

　　- Must be comfortable traveling to assigned worksite and follow health and safety measures.

　　- Must live in Tampa or within commutable distance to customer worksite locations.

　　Preferred Qualifications

　　- 1-2 years of health insurance industry or relevant experience.

　　- Knowledge and experience in managed care and/or sales such as: product/process/systems knowledge, account management, healthcare RFPs, and knowledge of administrative operations.

　　- Health, Life and Variable Annuity License, as required by state law (May be obtained in 120 days of hire date)

　　Education

　　- High School diploma or G.E.D.

　　- Associate's degree preferred.

　　Pay Range

　　The typical pay range for this role is:

　　$40,600.00 - $75,000.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health colleagues can initiate a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through myHR (1-888-694-7287, or through myLeave at myHR). If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.