EMERGENCY SERVICES DISPATCHER (HELP Program)Two (2) full-time positions with benefits.HELP Program - no written test requiredDISTINGUISHING FEATURES OF THE CLASS: Employees in the class are responsible for monitoring, dispatching and coordinating a variety of emergency services (fire, rescue and ambulance, law enforcement, and emergency management). Dispatchers also maintain radio communications with road patrol officers requesting back-up assistance. Incumbents monitor numerous telephone systems, alarm systems and radio frequencies simultaneously and must exercise sound independent judgment in prioritizing calls and dispatching appropriate emergency services to situations which may involve danger to life and/or damage to property as quickly as possible. This job involves an unusual working environment which includes high stress dealing with life and death situations, the need to remain calm in emergency situations and the need to be polite when dealing with angry and abusive people. Incumbents must maintain accurate records of all calls placed and received. Employees are required to perform various clerical duties as needed.

　　MINIMUM QUALIFICATIONS: EITHER:A. Graduation from high school or possession of an appropriate equivalency diploma recognized by the NYS Department of Education and completion of at least 12 semester credit hours at a regionally accredited NYS registered college or university in either Criminal Justice, Communications, Computer Sciences, Customer Service, Emergency Management, or related field;OR:B. Graduation from high school or possession of an appropriate equivalency diploma recognized by the NYS Department of Education and six (6) months experience as a Public Safety Dispatcher, tele-communicator or closely-related position;OR:C. Graduation from high school or possession of an appropriate equivalency diploma recognized by the NYS Department of Education and one (1) year experience as an active member of an emergency services organization, i.e., firefighter in an organized fire department, law enforcement officer, emergency medical personnel for an ambulance service, a dispatcher in a private business, or closely-related position, such experience must have been within the last five (5) years prior to appointment;OR:D. Graduation from high school or possession of an appropriate equivalency diploma recognized by the NYS Department of Education and one (1) year experience in customer service position performing data entry, telephone operations, and dealing directly with the public or customers.SPECIAL REQUIREMENT FOR APPOINTMENT AND CONTINUED EMPLOYMENT