The future is what you make it.

　　When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.

　　That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. We even make green hydrogen power systems for flying robots (UAVs).

　　Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

　　Are you ready to help us make the future?

　　Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

　　Key Responsibilities

　　Be part of a team that is solving complex technical problems for external customers

　　Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers

　　Document details pertaining to issues being worked on

　　Create and provide training

　　Debug software defects and analyze software source code

　　Develop software improvements

　　Test and implement software changes

　　Create root cause analysis documents

　　You Must Have

　　Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics

　　At least one year of experience troubleshooting electrical issues

　　At least one year of experience reading, reviewing and interpreting electrical schematics

　　We Value

　　Degree in Engineering or Computer Science

　　Experience in the automation/material handling industry is preferred

　　Ability to mentor/educate Engineers

　　Ambitious and able to work with little supervision

　　Customer facing experience

　　Experience in the automation/material handling industry

　　Ability to focus on relevant information and identify and execute on key details

　　Experience with C programming languages

　　Experience programming and installing Allen-Bradley/Siemens/Modicon/Lenze PLCs

　　Experience with SQL, creating queries, and data analysis

　　Experience with VFDs, electric motors, and sensing devices

　　Experience programming and installing Panel View (HMI)

　　#LI-Onsite

　　Ability to quickly analyze, incorporate, and apply new information and concepts

　　Demonstrated experience with Knowledge Management & Call Center Management

　　Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.