Overview/Risks

　　The Donor Screening Specialist will coordinate all functions and documentation of information related to the donor referral process. Screen and evaluate donors with referring agencies to ensure potential donors meet medical criteria for donation. This role will perform and coordinate all Triage functions and determine medical suitability with processors. Manage work flow of referrals from initial contact through secondary medical screening of a donor. Donor Screening Specialist will serve as a representative of Statline; to interact and communicate with referring agency personnel, processors and other key individuals and groups in a manner that will reflect positively on the organization. Position must display respect for the donor and donor family at all times and maintain donor confidentiality.

　　Work Schedule (Days & Hours)

　　Varies, 14:00-22:00 MST

　　Responsibilities

　　Answer incoming calls in a timely and professional manner. Listen and respond to caller’s requests and information while utilizing electronic software for documentation.

　　Provide in-depth medical screening of potential donors to determine general suitability for organ, tissue, and eye recovery through evaluation of information provided by the referring individual and related documents/records as provided.

　　Conduct state donor registry checks as applicable for all potential donors.

　　Work professionally and efficiently through the use of electronic tools to collect all information as requested by clients to determine potential for donation.

　　Screen donor information with appropriate processors as outlined through client processes.

　　Relay all known information and update to appropriate agencies regarding cases status.

　　Document all organ import offers and contact necessary personnel in a timely manner.

　　Maintain current knowledge base with latest FDA, AATB, and industry standard changes.

　　Perform Quality Assurance responsibilities as defined by standard operating procedures

　　Provide appropriate information as supplied by the client to the general public regarding donation.

　　Attend departmental meetings and completes required training and readings to ensure compliance and to remain current on tissue banking issues & standards.

　　Perform other duties as assigned.

　　Qualifications

　　MINIMUM QUALIFICATIONS

　　Education: High School Diploma/GED

　　Years of Experience: 1 - 3 years

　　Other: Clinical hospital, public health, tissue banking, eye banking, OPO or transplant experience.

　　Specific Licenses and/or Certifications: Other

　　Other: LPN, MT, MLT, EMT, Paramedic, OR Tech, CEBT or equivalent job experience.

　　Specialized Knowledge, Technical Skills, and Abilities:

　　Knowledge and understanding of medical terminology and disease pathology

　　Strong customer service skills

　　Strong interpersonal skills

　　Ability to work both independently and collaboratively as part of a team

　　Ability to listen, speak, and record information simultaneously

　　Exhibit critical thinking skills and detail orientation

　　Strong computer skills (maintain a minimum of 30 wpm)

　　Ability to multi-task

　　Ability to work in a virtual environment

　　PREFERRED QUALIFICATIONS

　　Education: Bachelor's Degree

　　Years of Experience: 1 - 3 years

　　Other: Two or more year’s patient care or industry related experience

　　Specific Licenses and/or Certifications: Other

　　Other: CTBS, CTB, CCTC. CPTC

　　Specialized Knowledge, Technical Skills, and Abilities:

　　Strong understanding of diseases processes/pathology

　　Understanding of organ functionality

　　Understanding of donor management process up to recovery

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　　Job Location US

　　Type Full-Time

　　Category Communication Center (Statline)

　　Shift 2nd Shift

　　Job ID 2023-6854