Title: Divisional Manager - Operations ($50-75M) Location: United States-Maryland-Bethesda Job Number: 2400008T Job Summary: Manages operational support functions. Works in conjunction with the management team to implement store programs control and reduce operating expenses while maximizing customer service and operational performance. Duties and Responsibilities: Manages and coordinates store receiving stocking customer service accounting and front end operations. Audits policies and procedures to ensure effectiveness of operations. Supervises associates engaged in a variety of functions i.e. accounting janitorial customer service etc. engaged in store operational support functions. Coordinates store staffing requirements and training programs. Develops and maintains work schedules interviews and hires personnel and monitors and controls payroll expenses. Ensures an effective ongoing associate training program is in place to include new associate orientation customer service cash handling merchandising programs safety loss prevention etc. - Manages sales audit and cashier cage operation cash collection and control. Oversees the collection of accounting data documents and reports from operational areas and submission to appropriate office for processing. - Receives and handles customer complaints determines method for resolving issue. Identifies opportunities for increasing customer service and satisfaction. - Ensures the efficient operation of receiving and stock replenishment functions. - Prepares statistical reports and analysis on controllable expenses i.e. payroll supplies janitorial etc. Takes action to ensure expenses are managed to budget and sales trends. - Coordinates and manages main store maintenance and housekeeping requirements. - Carries out policy of courtesy and customer service. - Performs other related duties as assigned. TRAINING REQUIREMENT Associate must receive Hazardous Material HazMat training within 90 days of hire per Department of Transportation regulations Qualifications: A total of 5 years consisting of the following GENERAL EXPERIENCE 3 years experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of management practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor s degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE 2 years of progressively responsible experience in administrative supervisory managerial professional or technical work that demonstrated the knowledge of management principles practices methods and techniques. Knowledge of retail and or services merchandising principles procedures and combination of related activities in the areas of accounting personnel procurement and distribution management and store operations. Job: Retail/Services Sales/Operations, Customer Service