Job Description

　　Remote: This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

　　The selected candidate will assume territorial responsibility and relocate to either Fresno, CA or Modesto, CA . Relocation may be provided.

　　CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns.

　　The District Service Manager is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews, and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.

　　As a District Service Manager for Chevrolet , you have practical, hands-on vehicle knowledge, and routinely conduct analysis of data on all facets of vehicle service operations including warranty administration, service operations and customer assistance cases. A high level of cross-collaboration is required to root cause sophisticated service-related issues.

　　Responsibilities:

　　Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures, and Warranty administration

　　Provides coaching to dealers, Managers of Aftersales, and District Managers of Aftersales in the area of Warranty administration

　　Service department efficiency

　　Improve dealership service cycle time

　　Advance vehicle repair issues for additional support

　　Support dealership processes to prevent delivery of vehicles with open recalls

　　Champion the resolution of Customer Assistance Center (CAC) cases

　　Engage with customers in special cases

　　Resolve Goodwill, Warranty and Policy Requests

　　Ensure district STS training compliance

　　Responsible for improving the customer experience

　　Ensure compliance to parts retention policies for warranty repairs

　　Other responsibilities as assigned

　　​

　　Qualifications:

　　2 years of hands-on experience leading, guiding, and improving dealership service operations in a wholesale or, retail environment required

　　Must be willing and able to talk to GM/Dealer Guests to resolve customer concerns

　　Strong ability to multi-task

　　Ability to focus on and meet assigned deadlines

　　Strong written and oral communication skills

　　Experience with Microsoft Office Suite: Excel, PowerPoint, Word, Teams, etc.

　　Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance

　　Ability to work cross-collaborate with customers and partners

　　Ability to analyze data and improve processes

　　Cultivates open, inclusive culture that supports learning and encourages collaboration

　　The ability to legally operate a motor vehicle on a regular basis is required

　　GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

　　The expected base compensation for this role is: $67,900 - $104,100. Actual base compensation within the identified range will vary based on factors relevant to the position.

　　Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

　　Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

　　About GM

　　Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

　　Why Join Us

　　We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

　　Benefits Overview

　　The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

　　• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;

　　• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

　　• Company and matching contributions to 401K savings plan to help you save for retirement;

　　• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;

　　• Tuition assistance and student loan refinancing;

　　• Discount on GM vehicles for you, your family and friends.

　　Diversity Information

　　General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

　　We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

　　Equal Employment Opportunity Statements

　　GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​

　　We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

　　Our Company (https://search-careers.gm.com/en/working-at-gm/)

　　Our Culture

　　How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

　　Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

　　Explore our global location s

　　The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.