Dispatcher

　　Location600 Berkshire Ave Springfield, Massachusetts 01109 USPhone NumberCategoriesOperation SupportReq IDJR1165 Dispatcher (Open)

　　First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.

　　Now Hiring a Dispatcher

　　At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

　　At First Student, we are proud to offer:

　　Tremendous Career Advancement Opportunities due to a strong presence across North America

　　Positive and rewarding work environment

　　Dispatcher Responsibilities:

　　Oversees all routes and scheduling of buses

　　Counsels and coaches drivers and monitors

　　Handles heavy phone and radio traffic

　　Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager

　　Serves as primary communication liaison with major contracted customer

　　May handle charter reservations, billing, or driver payroll

　　Provides solutions to drop-off and pick-up problems

　　Handle back-up driver duties or perform miscellaneous clerical duties as needed

　　Completes assignment of special projects

　　Assists with supervision of day-to-day operations

　　Dispatcher Experience and Skills Required:

　　Dispatcher experience REQUIRED

　　3-5 years experience preferred

　　High school diploma or equivalent

　　Basic knowledge of radio dispatch equipment

　　Excellent communication and customer service skills

　　Ability to deliver under time constraints and deadlines

　　Previous terminal operations, dispatch, or driver experience

　　Computer literate

　　Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

　　First Student’s commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you’ll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you’ll also enjoy security, a brilliant future, and excellent training.

　　Apply today to join our team!

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .