Dispatcher

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　　Date: Jan 23, 2024

　　Location: Saint Louis, MO, US, 63101

　　Company: Spire Inc.

　　Company Overview

　　At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

　　And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

　　We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance

　　We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger

　　We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs

　　We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard

　　By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

　　Summary

　　Spire is seeking a Dispatcher, Operations Support, to work in the St. Louis location. We are looking for highly dependable, self-motivated individuals who enjoy helping customers, organizing/routing/dispatching notifications, and working in a team environment. The Dispatcher has responsibilities for managing the emergency order process including routing orders, directing field personnel to emergency locations, receiving customer and field technician requests, analyzing requests and responding with required information, preparing proper order notifications, and managing similar responsibilities for dispatch purposes.

　　Duties and Responsibilities

　　Manages and effectively routes emergency and non-emergency notifications to Field Operations personnel in such a way as to facilitate the shortest possible response time

　　Route emergency calls to field personnel statewide through the “call out” process for after-hours emergencies

　　Continuously reviews workload for all service technicians and adjust assigned routes to level the workload throughout the shift to optimize productivity

　　Responds to customer and field technician requests following Company policies and procedures and using proper etiquette and discretion

　　Effectively handles customer requests and resolve customer complaints through Company policies and procedures, exercising good judgment

　　Prepare work order notifications related to retired services, leak orders, distribution orders, and similar type orders

　　Notify One Call for locate requests received from construction and update appropriate orders

　　Monitor and follow up on appointments in risk of not being complete and make calls to customers as required

　　Assist with filling the overtime shifts by calling technicians on the call out sheets

　　Can accurately prepare and follow up on various reports as required using mathematical and analytical skills

　　Monitors referral box and makes adjustments and updates to orders based on follow up requests

　　All other duties as assigned

　　Essential Characteristics and Competencies

　　Ability to lead by example in support of the Company’s essential characteristics and values

　　Ability to work as part of a team and display a positive attitude for this dynamic environment

　　Ability to manage time effectively in order to meet company and individual goals and deadlines

　　Ability to multitask as needed to handle multiple issues at one time

　　Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people

　　Ability to listen attentively in order to gain the proper information in order to direct workforce

　　Ability to stay focused around other distractions as needed to prioritize daily work, ensure customer safety, and handle emergency situations in a timely manner

　　Ability to adjust priorities as needed to adapt to changes in the workload, ensure workload requests are handled, and guarantee that requests are completed timely

　　Supervisory Responsibilities

　　NoneRequired Education (certifications, licenses)

　　High school diploma/GED

　　Bachelor’s degree preferred

　　Required knowledge, skill and abilities

　　Proficient with Microsoft Outlook and Microsoft Word and Excel

　　Knowledge and experience with the appropriate enterprise software is preferred

　　Knowledge and experience with the appropriate Work Load Management system is preferred

　　Ability to navigate within the various software systems used to distribute work, make orders, etc. as needed to reassign work, create orders, and tract routes

　　Previous dispatching experience a plus

　　CC& B Knowledge is preferred

　　Physical demands, environment and schedule

　　Normal Work Environment - Work is normally performed in a shared office environment

　　Must be able to work after hours shift during the week (possible off days during week) and be able to work weekends if the shift requires and work some holidays. Assigned shifts could change.

　　Requires work during nonstandard business hours and will require you to be on call during evenings and weekends.

　　Posting Requirements

　　Spire accepts online applications through our career site at jobs.spireenergy.com

　　Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

　　We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

　　Job Location: St Louis Job Segment: Customer Service

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