Applications must be received by February 4, 2024, for consideration.

　　Please attach a resume and cover letter to the application. The cover letter will be attached to the same location as the resume. Your cover letter should address why you are interested in this position and what makes you a good fit for this role. 

　　In-person interviews are tentatively scheduled to be held on Friday, February 16, 2024. Please plan to be available.

　　COMPENSATION: 2024 Rates

　　Full budgeted pay range is $66,123.20 - $82,659.20 (Step placement upon hire will be evaluated based on the candidate's years of relevant experience)WTA is hiring a Dispatch Systems Coordinator to help support and focus on the developing needs in the Dispatch Center. This includes optimizing system upgrades, training, and maintaining software applications with improvements.

　　JOB SUMMARY:

　　The Dispatch Systems Coordinator serves as subject matter expert and Operations Division support staff for critical dispatch center software systems. Currently, these systems are Trapeze PASS and OPS, and the Clever Devices suite of Computer Assisted Dispatch (CAD) systems. The position coordinates user training for these systems while also occasionally working in those systems as a Dispatcher. The position is responsible for user support to ensure continuous operation of the dispatch systems used to deliver WTA transportation services. The coordinator is a key member of the "first responder" team with IT and Operations personnel for unexpected events or problems that affect critical dispatch operations functions. This position requires detailed focus and objectivity.

　　ESSENTIAL JOB FUNCTIONS:

　　Provides support for dispatch systems users in the Operations Dispatch Center and Operations Staff to ensure service quality, safety, efficiency and compliance with established policies and procedures. Support includes prompt response to requests, questions, complaints, and operational problems. The coordinators will work proactively to investigate and find issues and make improvements needed with IT or Dispatch Manager

　　In coordination with Dispatch Manager, develops, organizes, coordinates, and conducts training for Operations staff on dispatch systems software related to their job duties and functions, and on general dispatch information needs and requirements.

　　Serves as primary liaison with IT Department for system user needs. Participates in IT Department efforts, training, and meetings, as needed.

　　May serve as liaison with vendors and other organizations involved in service delivery and coordination with the Dispatch Manager and IT staff for dispatch software and hardware systems.

　　Participates in testing and documentation for software upgrades; may help coordinate staff participation of the same. This may require night work.

　　Creates, develops, and maintains user documentation for dispatch systems.

　　Learns, implements, and utilizes new functions in current dispatch software which would benefit WTA.

　　Maintains system digital map features and tests new maps. Coordinates with other divisions on mapping efforts. Does boundary checks to resolve location ambiguities (involves digital review and field assessment).

　　Maintains and ensures accuracy of system data prior to reports being run. Helps to find patterns of consistent errors and if they are user or system issues. Follow up with users to mitigate future errors and work collaboratively with others to find cause and fix system issues.

　　Occasionally performs Dispatcher duties.

　　Assists in developing Paratransit Operator markups.

　　Supports dispatch system operation to protect confidentiality of rider information and accuracy of Dispatch Center service information, reports and data.

　　Research dispatch sy