DescriptionRK Company OverviewAs a second-generation, family-owned enterprise, RK Industries, LLC(RK) offers a diverse range of construction, manufacturing, advancedfabrication and building services. Led by Rick and Jon Kinning, RKrepresents seven distinct lines of business that work together to provideseamless project collaboration. Our exclusive building methodologies,accredited safety standards and professional execution allow us to turn ourcustomers' greatest concepts into reality.

　　Position and Responsibilities OverviewSchedule service, maintenance and warranty work taking into considerationthe expected complexity of the work versus the experience and capabilities ofthe technician.Assist the Field Services Manager/Director and Superintendents in theplanning, organization, motivation and coordination of the department'sresources and objectives.Assists in answering heavy phone volume for both internal and externalcustomers.Strives for first call resolution, assists in the resolution of customercomplaints in a timely, efficient and cost-effective manner, and knowswhen to reach out to management for assistance.Guide field staff in properly completing specialized forms required and assistin getting the paperwork to the necessary departments.Daily coordination with the Superintendents and technicians.Takes responsibility for seeing the job is completed satisfactorily byfollowing up on callbacks and completion of jobs.Initiates actions to verify or respond to changes in appointment timesincluding contracting customers to verify scheduled appointments notifyingcustomer when technicians will be late, reschedule missed appointments andplace follow up calls.Accurately captures customer information GP Wennsoft, verifies documentation.Checks in regularly with customers via phone or email to stay on track,avoid problems and make sure the customer is pleased.Makes appropriate judgments to remedy problems and ensure service recovery.Actively listens to customers, sets clear mutual expectations, empathizesas necessary and is friendly and professional.Works with Field Supervisors to prioritize open calls and then dispatches in atimely manner.QualificationsComply with all company policies and procedures.Prompt, punctual, and regular attendance during core business hours, inan office environment (not a telecommuting position), currently locatedin the Central Park area of Denver, including a reliable means of transportto and from work. Ability to occasionally travel between corporate offices andjobsites within the Denver Metro Area, during work hours.All employees are accountable for safety and health and are empowered to stopwork if an unsafe condition is present. Employees should immediately notifytheir supervisor so that the hazard may be corrected.Company BenefitsComprehensive medical plans with HSA and FSA options for you and your family.Generous 401(k) plan with immediate company match - 100% vested.Dental and vision insurance for your well-being.Short-term and long-term disability plans available after one year.Company provided life insurance and AD&D with options for supplementalbuy-ups.Enjoy paid time off and holidays.Get paid weekly for your convenience.In-house ProgramsElevate your skills with career development training at RK University.Unlock discounts on essential products and services like phones, internetand work apparel.Participate in fun company and team-building events.Make a difference with volunteering opportunities.Partnership Programs

　　Access confidential counseling for personal issues and financial advice.Enjoy exclusive discounts on entertainment, including amusement park ticketsand restaurant specials.Safety is Our Top PriorityComply with all company policies and procedures.All employees are accountable for safety and health and are empowered to stopwork if an unsafe condition i present. Employees should immediately notifytheir supervisor so that the hazard may be corrected.RK Mechanical employees and subcontractors are required to implement andmaintain all safety and health systems practices including the trainingrequirements of RK Mechanical Orientation, shop specific orientation,CPR/First Aid/AED/Bloodborne Pathogens, Hazard Identification andReporting, and OSHA 10.

　　Minimum Physical RequirementsWhile performing the duties of this job, the employee is regularly requiredto: stand, sit, talk, hear, and use hands and fingers to operate acomputer, telephone, and a variety of office equipment.Occasionally may need to reach, stoop, or kneel.Specific vision abilities required by this job include close visionrequirements due to computer work.Why RK is a Great Place to WorkAt RK, we take immense pride in our diverse business units, eachspecializing in delivering exceptional projects, products and services toour customers. What sets us apart is our unique ability to integrate theseservices, providing comprehensive solutions and offering our employees ampleopportunities for growth and learning across different businesses.RK Mechanical: commercial and industrial plumbing, mechanical, processand HVAC contracting.RK Steel: custom fabrication and manufacturing of structural steel andmiscellaneous metals for various industries.RK Electrical: commercial and industrial electrical contracting and service.RK Water: groundwater dewatering and remediation, facilities watertreatment and custom fabrication.