The Branch Network Director is responsible for the overall profitability, sales, and service of our branches. The role will support the development of annual deposit, savings, client retention, growth, digital migration goals and establish/implement annual branch sales plans in alignment with the overarching retail strategy. Oversees Branch Management team in Puerto Rico and USVI and is accountable for sales end-to end routines and protocols, profit goals, customer retention, operational compliance, and service standards. Key driver of strategy, people and processes aligned with the Bank’s mission, vision, and core values. This role works hybrid with most of the time in branches within Puerto Rico and US Virgin Islands.

　　MAJOR DUTIES & RESPONSIBILITIES:

　　Develop and execute a comprehensive annual business plan encompassing strategies and tactics necessary to achieve goals in alignment with Retail Channels strategies.

　　Maintain a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates branch team by fostering an inclusive work environment and using a coaching mindset and behaviors, communicating vision/values/business strategy.

　　Coordinate the Branches' sales management activities directed to customer growth, portfolio growth, credit, and deposit production. Lead and drive a high standard of customer service-driven culture at branches.

　　Monitor sales performance and accountabilities from a selling and customer retention perspective. Implement sales and service disciplines throughout the Branch Network.

　　Maintain a visible and aggressive presence in the community through active participation in key community functions, meetings, and events.

　　Assess and advise management on opportunities, risks, and conditions of the business in charge. Keep management informed of overall trends and conditions and recommend changes as appropriate. Anticipate and mitigate credit, operational, market, and reputational risks.

　　Maintain a strict “tone at the top” in relation to compliance with regulatory agencies' guidelines, bank policies, and procedures.

　　Support strategic innovation tools implementation, adoption, and migration to self-service channels.

　　Works toward human capital development and change management as part of our transformation.

　　Ensure compliance with regulatory agencies guidelines, policies, and procedures.

　　Other duties as assigned.

　　EDUCATION AND EXPERIENCE:

　　Bachelor’s degree in Business Administration, Finance, Accounting, or related field required. Master’s degree highly preferred.

　　Five (5) years of related management / leadership experience in retail required including financial services or banking industry required.

　　Management and people leadership experience required. Strong mentoring and relationship-building skills with the ability to effectively manage a large team.

　　The minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

　　Analytical, proactive problem solving, organized, detail oriented and able to multitask maintaining the defined quality standards.

　　Service and people oriented, with extensive interpersonal skills.

　　Excellent presentation and communication skills in both English and Spanish required.

　　Technology and computer systems proficiency required (MS Office and related banking software and applications).

　　Self-starter, results oriented, dynamic, and able to work with minimum supervision.

　　Sound judgment and proper criteria for establishing priorities correctly.

　　Must be able to lead several initiatives simultaneously observing the defined quality standards.

　　Availability to travel within Puerto Rico and US Virgin Islands required.

　　Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

　　Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

　　Compliance Posters

　　This may be the opportunity to change your life and take your career to the next level.

　　Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

　　Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

　　Recruitment Privacy Policy Statement

　　Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

　　Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

　　Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

　　Política de Privacidad de Reclutamiento