Job Description:

　　Position Description:

　　Builds products in a cloud computing based ecosystem using Java/JEE, REST services, and Postgres SQL database. Prioritizes and triages product incidents/failures and isolates the issue to a component level using Splunk, Datadog, Postman, Postgres SQL, and DBeaver. Reviews engineering solutions prepared by the team to identify gaps and ensure the solutions are compliant with industry regulations using Java microservices, APIs, and Postgres SQL. Designs, reviews, and codes interim solutions to bridge the gap until product improvements are implemented using Java and Postgres SQL. Leads and coordinates project teams in incident triaging and data remediation to influences product leadership on the remediation of product gaps and bugs.

　　Primary Responsibilities:

　　Creates technical solutions to business problems in compliance with financial/healthcare industry regulations. Monitors, analyzes and troubleshoots B2B integrations and interactions. Identifies issues and proposes technical solutions to senior management. Proactively monitors batch jobs to avoid incidents by preemptively identifying and resolving failures. Manages and monitors the use of Personally Identifiable Information (PII) to ensure compliance across the enterprise. Acts as the owner and custodian of the Incident and Service Request management process.Manages the day-to-day engineering process and activities performed by record-keeping maintenance and support teams (Atlas).Quantitatively monitors the inflow of customer requests to scale products. Builds technology solutions and software applications to support strategic existing client base.Manages the day-to-day operations of the team (Jira). Provides back-end interventions to solve issues reported by customers using Postman and APIs. Identifies underlying code issues by reviewing Javacode. Leads development team in the resolution of product issues. Leads the creation and delivery of technology solutions in an Agile environment. Supervises production support and request management. Performs design and code reviews, unit testing, and test automation across technology stacks.Partners with business to ensure enterprise meets Service Level Agreements (SLAs) promised to the customers. Designs and creates reports for senior management on product stability, production incident trends, and service request trends to help meet the product goals.

　　Education and Experience:

　　Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Business Administration, or a closely related field and six (6) years of experience as a Director, Product Management (or closely related occupation) performing technical design, software development management, and production support of enterprise class B2B Recordkeeping products in a financial, healthcare, or insurance environment.

　　Or, alternatively, Master's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Business Administration, or a closely related field and four (4) years of experience as a Director, Product Management (or closely related occupation) performing technical design, software development management and production support of enterprise class B2B Recordkeeping products in a financial, healthcare, or insurance environment.

　　Skills and Knowledge:

　　Candidate must also possess:

　　Demonstrated Expertise ("DE") developing and maintaining mission critical, high transaction volume products in a financial, healthcare, or insurance environment; and coordinating electronic data feed based B2B interactions, rates engines, data heavy batch jobs, and financial record keeping ledgers in a highly regulated industry.DE creating and managing product backlogs, data modeling, designing, developing, and supporting secure service oriented, enterprise class, multichannel products using Java, Spring Boot Rest APIs, Relational SQL Databases, and Docker with a DevOps and Continuous Integration/Continuous Deployment (CI/CD) pipeline (Github, Sonar, Checkmarks, and Jenkins) in cloud-based, containerized ecosystem designed for scalability, resilience, and disaster recovery.DE tracking and ensuring the stability, scalability, observability and performance of products by distributed tracing, monitoring and resolving batch failures, feed errors, production incidents and service requests using JIRA, Service Now, Postman, Postgres SQL, Cloud Computing Consoles, and DataDog/Splunk/NewRelic for a product supporting a heavy daily transaction volume.DE leading the development of engineering policies, procedures, standards, capacity plans and product strategies for a B2B Product by performing incident triage, service request analysis, and projecting the business benefits using the ticket backlog in JIRA/Service Now and JIRA Align.

　　#PE1M2

　　Certifications:

　　Company Overview

　　Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

　　Join Us

　　At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

　　At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working". Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

　　We invite you to Find Your Fidelity at fidelitycareers.com.

　　Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

　　Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

　　At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.