DescriptionFounded in 1947, Milliman is an independent risk management, benefits, and technology firm with offices in major cities around the globe. We serve the full spectrum of business, financial, government, union, education, and nonprofit organizations. We are looking for a Director of Operations to lead our Operations Teams and implement the strategic vision and priorities set by senior leadership for practice operations.In this role, your primary responsibilities will be:Administrative Oversight: Directing and supervising administrative staff, ensuring smooth day-to-day operations across departments. The practice currently consists of small dedicated administrative support teams for marketing and business development, recruitment and retention, billing specialists, and general administrative support.Leadership, Staffing, HR, and Team Management: Overseeing recruitment, training, performance evaluations, and professional development of administrative personnel. Establish and maintain a trusting, inclusive and productive work environment. Providing direction, mentoring, and leadership to the administrative team to achieve organizational objectives. This will include regular meetings with administrative personnel, oversight and allocation of duties, managing professional development plans and establishing key performance indicators for administrative personnel, facilitating and conducting personnel reviews, and annual salary/bonus setting.Strategic Planning: Collaborating with senior management to align administrative goals with the overall strategic objectives of the organization. This will be facilitated by participating in weekly meetings with the practice partners and a regular cadence of meetings with Principal and manager level personnel.Policy Development: Developing and implementing administrative policies, procedures, and standards to improve efficiency and compliance. This includes the ongoing maintenance and development of an existing body of practice policies, as well as improving/developing the documented protocols for executing the wide array of administrative tasks to improve institutional knowledge transfer, training consistency, and efficiency.Process Improvement: Identifying opportunities for streamlining administrative processes and implementing efficient workflows.Communication and Coordination: Facilitating communication and coordination among different departments, ensuring seamless operations.Data Analysis and Reporting: Analyzing administrative data and practice wide datasets, generating reports, and providing insights to support decision-making processes. Review and summarization of staff surveys, oversee the maintenance and use of key datasets and tools used for reporting office attendance, salary setting, staff projects/capacity planning, staff timesheets and hours reporting, bonus calculations, etc.Revenue Cycle Management: Managing timely and efficient billing and payment procedures and invoicing.Budgeting and Resource Management: Managing budgets, allocating resources, and optimizing spending across administrative functions.Facilities Management: Managing facilities, office space, equipment, and maintenance to ensure a safe and functional work environment.Stakeholder Engagement: Collaborating with internal stakeholders and external partners to address administrative needs and enhance organizational efficiency, including personnel external to our practice that are dedicated to facilities and IT.Compliance and Risk Management: Ensuring compliance with relevant laws, regulations, and internal policies, and addressing any potential risks.Crisis Management: Developing contingency plans and protocols to handle emergencies or unexpected administrative challenges, including unexpected levels of turnover.To be successful in this role, you will have the following qualifications:Professional QualificationsBachelor