Company Description

　　Why work for Accor?

　　We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

　　By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

　　Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

　　Job Description

　　Approach all encounters with guests and employees in a friendly, service-oriented manner.

　　Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.

　　Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.

　　Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.

　　Assure president club procedures are maintained to standards.

　　Assist GSA with check in and checkouts, confirming all SOP’s are followed properly.

　　Supervise front desk agent duties.

　　Oversee supervisors complaint and request log.

　　Confirm tracking of employee behavior.

　　Monitor PBX, Front Office, Bell staff, and Concierge to ensure highest quality of guest relations.

　　Authorize and sign adjustments over the limit.

　　Complete understanding of emergency systems.

　　Coordinate training programs for all Front Office employees.

　　Supervise staff including hiring, training, and scheduling.

　　Review and evaluate all department personnel in accordance with company policy

　　Handle guest complaints, react quickly, logging and notifying proper areas to service the guest

　　Must be able to perform all front desk duties.

　　Complete special projects in a timely manner as required for GM’s or Executive Committee.

　　Oversee all special programs involving Front Desk, PBX and Bell staff / Door staff.

　　Attend pre-con meetings

　　Assist all complex cashiers with change in absence of General Cashier.

　　Supervise all maintenance problems with sleeping rooms, keeping daily logs.

　　Log all phone problems, write work orders, sign receipt upon completion of work

　　Assist Accounting department with research of overdue accounts

　　Encourage growth of individual employees within the company

　　All other duties as assigned by management.

　　Qualifications

　　PHYSICAL REQUIREMENTS:

　　Long hours sometimes may be required. 

　　Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

　　MENTAL REQUIREMENTS:

　　Must be able to convey information and ideas clearly.

　　Must be able to evaluate and select among alternative courses of action quickly and accurately.

　　Must work well in stressful, high-pressure situations.

　　Must maintain composure and objectivity under pressure.

　　Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

　　Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

　　Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

　　Must be able to work with and understand financial information and date, and basic arithmetic functions.

　　Additional Information

　　Our commitment to Diversity & Inclusion:

　　We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.