Fair Haven Community Health Care 

　　FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

　　For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.  We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

　　Job purpose

　　Reporting to the Senior Director of Operations, the Director of Behavioral Health Operations is the operational lead for the behavioral health service line. Informed by the clinical needs of the patient population and by the clinical expertise of the Director of Behavioral Health, this role oversees access to care and patient flow through the individual programs that comprise the behavioral health service line.

　　Duties and responsibilities

　　The ideal candidate will take a data-driven approach towards establishing and enhancing operational excellence in the behavioral health service line.

　　There will be an expectation to:

　　Establish, monitor, and optimize metrics pertaining to timely patient access to behavioral health care

　　Monitor and optimize behavioral health clinicians’ panel size and throughput

　　Optimize the use of the electronic health record to drive operational efficiencies and provide real-time, actionable data reports

　　Work collaboratively with behavioral health clinical leadership to drive operational efficiencies and change management

　　Supervise the behavioral health Patient Navigator team and oversee the training required to enhance trauma-informed and culturally/structurally competent care orientations for Patient Navigator team members

　　Optimize the treatment offerings (including but not limited to telemedicine, in-person care, individual psychotherapy, and group psychotherapy) to meet population health needs and organizational financial needs

　　Work closely with data and population health teams to ensure that actionable and timely data is reported back to clinical teams to inform quality improvement initiatives  

　　Qualifications

　　The successful applicant will be an individual with demonstrated experience in practice management, project implementation, or quality improvement in a behavioral health setting.

　　BA degree in a related field required, MA preferred.

　　While not required, those with LCSW and/or PhD (Clinical or Counseling Psychology) licenses with relevant operational experience are encouraged to apply. Experience with data analytics and electronic health records is required.

　　Experience with standards such as UDS, TJC or NCQA; experience facilitating groups through complex and sensitive issues and teaching process improvement principles; experience working with medical staff on performance improvement and comfort and experience using Excel, manipulating data sets, creating pivot tables and other visual forms of data analysis is essential.

　　Direct Reports

　　Behavioral health navigators

　　Behavioral health administrative associate

　　OSHA Status

　　Category I—Increased Risk Position

　　Potential exposure to hazardous waste and blood borne pathogens, clinical settings

　　  Physical requirements

　　Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records, Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions. Manual Dexterity Required:  Ability to use a keyboard, telephone.

　　American with Disabilities Requirements:

　　External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

　　Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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