Overview

　　The Director of Internal Communication plays a key role advancing internal understanding and adoption of The Joint Commission’s mission, vision and values to drive impact for the organization. Working with the EVP of Brand/Communications, the Director will play a principal role shaping the culture of The Joint Commission, including safety, inclusion, innovation and change management considerations. Leveraging a variety of content and distribution platforms, they will architect an internal communications strategy for the global workforce and supervise the execution of the plan. This team leader will regularly work with internal and external collaborators, including creative services, human resources, DEI communities, digital teams and outside agencies to execute programs, initiatives, and campaigns with responsibility for coordinating, sequencing, and aligning all-employee (or all-manager) messaging with an eye for timeliness and crisis readiness.

　　Responsibilities

　　Creates and executes an internal communication strategy that sustains a productive culture while driving organizational transformation through effective change management.

　　Oversees the preparation and dissemination of communication materials distributed to all employees including messages from the CEO and other leaders, actions required to support operations, crisis messaging, culture-building and more to support corporate goals and priorities. Reviews all major internal communications to ensure brand consistency, quality and editorial accuracy.

　　Plans and executes employee communication events with focus on Town Halls and all-manager meetings.

　　Establishes mechanisms to collect voice of the employee. Serves as one of the primary thought leaders on employee sentiment, applying understanding of employee mindset to internal communications strategy, messaging and delivery.

　　Maintains senior management awareness regarding all internal communications activities, providing strategic counsel, guidance and direction as needed to leaders.

　　Builds effective and positive working relationships with internal leaders and key stakeholders i.e., business leaders, field operations, executive leadership, human resources, DEI organizations to facilitate message development and delivery.

　　Interviews, hires, and coaches staff to high levels of productivity, addressing performance issues in a timely and appropriate manner. Models collaboration and teamwork across the Brand/Communications team and The Joint Commission.

　　Leads internal responses to crises impacting The Joint Commission workforce including message development and distribution to employees, working closely with other comms teams involved (e.g. media, digital), keeping leadership apprised of actions and reactions.

　　Develops departmental goals and budgets. Leverages project management skills to direct assigned staff to accomplish agreed upon goals within budget. Establishes communication priorities and identifies key opportunities.

　　Formulates policy for the department. Develops and administers procedures necessary to implement policy. Communicates and enforces department and organization policies and procedures.

　　Qualifications

　　Bachelor’s degree in communications, English, journalism, or marketing required, Master’s degree is preferred.

　　Seven to ten years of progressively responsible experience in public relations/communications management, preferably in professional services or not-for-profit organization.

　　General knowledge of issues facing the Health Care industry.

　　Exceptional business, project management and presentation skills.

　　Special Skills and Abilities Required :

　　Strategic and creative thinker who can always be mindful of how to positively position The Joint Commission.

　　Thoroughly understands internal communications tools and strategies and has the ability to cultivate strong working relationships with organizational leadership.

　　Interpersonal and public speaking skills necessary to interact proactively and effectively with key stakeholders.

　　Excellent written communication skills necessary to effectively prepare, edit and ensure the professionalism of the editorial content of communication materials.

　　Able to plan, organize, and direct the activities of a small staff.

　　Understanding of other communications concepts including the use of media, social media, digital, events, multimedia and more to the organization’s positive advantage.

　　Works well in teams and is consistently respectful of others.

　　Note: Successful applicants for domestic positions that require travel to a customer site must be fully vaccinated against COVID-19 as a condition of employment.

　　This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

　　Job Locations US-IL-Oakbrook Terrace

　　Job ID 2024-6321

　　# of Openings 1

　　Category Communications

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

　　Please view Equal Employment Opportunity Posters provided by OFCCP here.

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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