Reference #: 5001014412906Director Incident Management111 Elwyn Rd, Media, Pennsylvania 19063

　　POSITION SUMMARY:  The Director of Incident Management leads a dedicated team of Investigators and Incident Coordinators who are responsible for incident management and investigations under applicable program regulations. The Director ensures compliance with Elwyn policies, regulatory guidelines and licensing requirements. The Director oversees the workflow, reports on trends, and recommends changes. The Director may be required to conduct investigations depending on staffing needs. This is a hybrid role with both in office and remote work. Occasional in-person tasks and some travel is expected.DUTIES AND RESPONSIBILITIESThe following duties are assigned to the Manager of Incident ManagementManages the day-to-day work of assigned area Incident Coordinators and InvestigatorsProvides supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and terminationReviews investigation reports prior to administrative wrap-up meetings to ensure they are well written, compliant and completeServes as member of Administrative Review Committee and supports Incident Coordinators and Investigators in leading, presenting and completing investigation wrap-upsPeriodically accompanies Investigators during investigation activities to model and train on proper investigation techniques and conductCollects data to Identify trends for specific areas based on investigations and findingsDevelops recommendations to Elwyn's General Counsel and/or applicable program leader for changes to operational processes based on trends and patternsReviews and contributes to plans of correction for specific issues to ensure the actions are complete and in line with current corporate organizational goals and expectationsManages investigation workflow and queue ensuring that all investigations are assigned taking into consideration investigator workload, skill and experience. Assigns resources as appropriate.Develops and reports on Key Performance Indicators related to timelines and report completionMaintains current operational knowledge of incident management and investigation requirements in all applicable statesMonitors regulatory changes and guidance relating to reportable incidents and related investigationsDevelops best practices and drafts policies and procedures for conducting thorough investigations. Implements policies and procedures upon approval by Elwyn's General Counsel and/or applicable program leaderVerifies that violation findings have been resolved by the established deadlines and that corrective action plans have been implemented.Ensures that the corrective portion of the administrative review is shared with the applicable Quality Improvement departmentReviews and audits investigation results to ensure that reportable incidents and finalized reports are entered into all systems within assigned timeframesParticipates in departmental, cross-departmental and corporate meetings as assigned, including in-person attendance when requiredMaintains a current file of all Incident Management bulletins and regulatory standards keeping them accessible to their team and others in the organization as a point of referencePerforms other duties as assignedEDUCATION/SKILLS/EXPERIENCE REQUIREMENTS:Bachelor's degree in healthcare, risk management, criminal justice, social work or similar area plus four (4) years' experience in Healthcare or Human Services InvestigationsTwo (2) years of supervisory or management experienceHas or obtains certified Investigator training certification for assigned states and programs within six (6) months of hire. Maintains certification throughout holding this positionExcellent judgement, interviewing skillsStrong written and verbal communication and interpersonal skills to maintain effective collaborative relationships with Company leadership and staff and external stakeholders including regulatorsAdvanced research, analytical, and problem solving skillsStrong decision-making, organizational, and planning skillsDemonstrated capability for legal research, analysis and reasoningAverage to advanced skills with Microsoft Office suite specifically, Word, Excel, Power Point, and Outlook.Ability to multi-task several priorities and multiple-demanding projectsAbility to identify and resolve complicated and sensitive problems creatively and with professional discretionAbility to interact and function effectively in a complex, multi state, multi licensed environmentBroad knowledge of healthcare and/or non-profit law preferredMust have valid drivers' license in state of residence, three (3) years driving experience in the United States, an acceptable driving record, and access to reliable transportationPHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law.111 Elwyn Rd, Media, Pennsylvania 19063Full-timeNon-UnionNon-Profit

　　Elwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/Disability

　　We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.