The Commercial Customer Director position reporting to the Senior Director, Dogadan North America Expansion, is responsible for the strategic development and management of customer relationships within the commercial sector. This role requires a strong focus on achieving revenue growth and enhancing customer satisfaction by identifying opportunities, developing strong partnerships, and leading customer support initiatives for the expansion of Dogadan, NRTD tea brand (a Coca-Cola owned brand). The Commercial Customer Director works closely with sales (Acosta team), marketing, and customer support teams to ensure that company goals are aligned with customer needs and expectations. This position will also work with the HQ team in Istanbul, Turkey to align on business plans and Long-Range Plan (LRP) to develop and achieve those targets. Need to have a startup organization work ethic and flexibility to pivot!

　　Key Responsibilities:

　　Business development: Identify, pursue, and secure new business opportunities to drive revenue growth with the support of Acosta retail sales teams and NAOU key account teams.

　　Customer relationship management: Develop and maintain strong relationships with key customers, ensuring high levels of customer satisfaction and fostering long-term partnerships.

　　Strategy development: Create marketing, sales, and customer support strategies to empower the organization's efforts in the commercial sector.

　　Team leadership: Lead cross-functional teams and collaborate with internal stakeholders to achieve organizational goals and objectives.

　　Financial management: Monitor and track budgetary performance, ensuring the optimal allocation of resources to deliver on commercial objectives.

　　Account planning: Develop customized trade promotion plans for key clients, in-store displays, execute digital marketing programs with support from the marketing director and team, identifying growth opportunities and managing the overall customer experience.

　　Market research: Stay informed of industry trends, competitor activities, and customer needs to inform future strategy and identify new business opportunities.

　　Support the marketing team with new innovation based on customer and consumer insights and help measure brand performance (sales, market share/value utilizing various reporting tools)

　　Reporting: Provide regular updates to senior management on client relationships, market trends, and progress towards strategic goals.

　　Requirements:

　　Bachelor's degree in business administration, Marketing, or a related field.

　　Minimum of 10 years of experience in sales, business development, or account management, preferably within the commercial sector.

　　Proven track record of securing new business and managing key client relationships.

　　Excellent verbal and written communication skills, with the ability to influence and engage internal and external stakeholders.

　　Strong analytical, problem-solving, and decision-making skills.

　　Experience leading cross-functional teams and collaborating with various departments.

　　Proficient in CRM systems, Microsoft Office Suite, and other relevant software tools.

　　Ability to work under pressure and adapt to rapidly changing business conditions.

　　Estimated Travel: 25% (domestic & international)

　　Key Competencies:

　　Strategic thinking and business acumen

　　Customer-focused mindset

　　Strong leadership and team management skills

　　Excellent communication and negotiation abilities

　　Analytical skills and data-driven decision making

　　Adaptability and resilience

　　Time management and organizational skills

　　Drive for results and growth orientation

　　Skills Business Acumen; Customer Relationship Management (CRM); Data Driven Approach; Business Development; Account Management; Influence; Strategic Thinking; Influencing

　　Our Purpose and Growth Culture:

　　We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision (https://www.coca-colacompany.com/about-us/purpose-and-vision) to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

　　We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.