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Director, Business Operations Ecommerce (Ecommerce Search Director)
Director, Business Operations Ecommerce (Ecommerce Search Director)-March 2024
Bentonville
Mar 31, 2026
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10,000+ employees
Consumer Goods & Services, Technology
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About Director, Business Operations Ecommerce (Ecommerce Search Director)

  Position Summary...

  What you'll do...

  The Ecommerce Search Director works with product and engineering to prioritize the Sam's Club online search experience. By leading a team of Tech partners, you will help us understand the biggest customer pain points, size the potential impact and partner to create solutions. This person will report to the Senior Director, Merchandising Operations. This position is based in Bentonville, Arkansas (relocation package is available).

  What you'll do:

  Establishes approaches for enhancing page exposure in search results for Samsclub.com and the Sam's club App

  Utilizes search as both a key source of digital traffic and a supplement to other marketing channels.

  Increase visibility and ranking in search results to enhance market share and contribute to our bottom line.

  Lead search and discovery site activities, create strategy, design products, develop roadmaps, and interact with product/engineering and design teams.

  Directs the activation strategy for all site products, identifies and prioritizes experience needs, and engages with site and app platform product team

  Guides the creation of site measurements, creates performance tracking techniques, and shares information with other stakeholders and teams to enhance the overall consumer experience.

  Monitor health of search navigation experience and performance metrics for search and discovery, using metrics to grow business forward.

  Develop strategy to deliver performance insights and guidance on best practice measurement methodologies for search and discovery performance analytics.

  Promote a modernized, technology-savvy continuous improvement culture and practice to improve operational effectiveness and efficiencies.

  Optimize procedures to achieve business development and profit targets, with a focus on eCommerce and Omni Experiences.

  Collaborate with partners to develop and implement procedures aimed at optimizing operational performance across all eCommerce activities.

  Collaborates with internal stakeholders, cross-functional teams, external partners to resolve complex challenges.

  Advocate for strategic initiatives and create insightful and actionable business cases.

  What you'll bring:

  5 years of experience in Retail / eCommerce Search preferred

  Adept at diving deep into search including algorithms and technical details

  Experience with app integration

  The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

  Benefits & Perks:

  Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

  Equal Opportunity Employer:

  Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people

  Minimum Qualifications...

  Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

  Option 1: Bachelor's degree in business management, information technology, computer science, or related area and 5 years' experience in eCommerce merchandising, site operations, business management, or related area. Option 2: 7 years' experience in eCommerce merchandising, site operations, business management, or related area.

  2 years' supervisory experience.

  Preferred Qualifications...

  Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

  ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Merchandising , Site Operations, Business Management, or related area

  Primary Location...

  2101 SE SIMPLE SAVINGS DR, BENTONVILLE, AR 72712-4304, United States of America

  Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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