TEKsystems is currently searching for career-driven candidates interested in a Member Services Representative opportunity with a Fortune 100 Financial Institution in the Pensacola, FL area!

　　Job Description:

　　To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

　　Schedule

　　Full time (40 hours/week), Multiple shifts available: 11:00am - 8:30pm, 12:30pm - 9:30pm, 2:30pm - 12:00am, 3:00pm - 12:30am.

　　Training will be fully onsite for 6-8 weeks, after training you will be evaluated to work a hybrid schedule based on performance

　　Responsibilities

　　Ensure account and member security by identifying red flags and safeguarding member assets and account information.

　　Route members to the appropriate departments.

　　Guide members on how to access their digital banking information.

　　Answer 80 - 100 calls per shift.

　　Open new accounts and educate members or potential members on products and services that best meet their needs.

　　Provide peace of mind to and empathize with members who have experienced fraud or unauthorized transactions on their debit or credit cards.

　　Educate members on self-service options related to unauthorized debit and credit card transactions

　　Listen and look for red flags to prevent fraudulent transactions and identity theft.

　　Research debit and credit card authorizations and perform debit or credit card maintenance

　　Submit and provide status of debit or credit card dispute or fraud claims

　　If interested, please apply with updated resume!

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.