Description

　　This is an on-site position in Greensboro, NC 27409. Must be able to be in office 5 days a week.

　　Must be able to work on a W-2.

　　Position Overview: The Deskside Support Technician plays a crucial role in ensuring the smooth operation of an organization's IT infrastructure by providing technical assistance and support to end-users at their physical workstations. This role involves addressing a wide range of technical issues troubleshooting hardware and software problems and assisting users with technology-related queries to maintain productivity and minimize downtime.

　　Responsibilities:

　　Technical Support:Provide hands-on technical assistance to end-users for hardware software and network-related issues.

　　Diagnose and troubleshoot problems related to desktops laptops peripherals and mobile devices.

　　Install configure and maintain operating systems applications and software updates.

　　Hardware Maintenance:Set up and deploy new computers laptops and other hardware devices.

　　Perform hardware repairs and upgrades including memory hard drives and other components.

　　Collaborate with procurement to order replacement parts and equipment as needed.

　　Software Support:Assist users in installing configuring and updating software applications.

　　Troubleshoot software errors compatibility issues and system crashes.

　　Provide guidance on software usage and best practices.

　　Audio Video Support:Provide basic AV and conference room setup service troubleshooting and meeting support during business hours and as requested

　　Conduct quarterly room checks of conference rooms. Escalate issues accordingly.

　　Remote Support:Utilize remote access tools to provide technical support to users who are off-site or working remotely.

　　Resolve software-related problems and assist with remote setup and configuration.

　　Problem Resolution and Escalation:Log all technical issues and resolutions accurately in the ticketing system.

　　Escalate complex issues to senior IT staff or specialized teams as needed.

　　Follow up with users to verify successful resolution and gather feedback.

　　Hardware Inventory and Asset Management:Maintain accurate records of hardware and software inventory.

　　Track the allocation movement and disposal of IT assets.

　　Requirements

　　This is an on-site position in Greensboro, NC 27409. Must be able to be in office 5 days a week.

　　Must be able to work on a W-2.

　　Qualifications:

　　High school diploma or equivalent technical certifications or a degree in IT-related fields are a plus.

　　Proven experience in providing deskside support technical assistance and troubleshooting.

　　Proficiency in operating systems Windows and productivity software like Microsoft Office 365.

　　Familiarity with networking concepts hardware components and peripheral devices.

　　Strong problem-solving skills and the ability to communicate technical information to non-technical users.

　　Customer-oriented attitude with excellent interpersonal and communication skills.

　　Time management skills to prioritize and manage multiple tasks effectively.

　　Knowledge of IT security best practices and data protection.

　　Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .