Description

We are seeking a skilled and detail-oriented Desktop Support Technician to provide top-notch technical support and ensure the smooth operation of our organization's IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware and software issues, setting up workstations, and delivering prompt, courteous support to end-users. This role requires strong technical expertise, excellent communication skills, and a commitment to providing exceptional service.

Apply today for immediate consideration!!

Key Responsibilities:

Provide technical support for desktops, laptops, printers, mobile devices, and other IT equipment.

Install, configure, and maintain operating systems, software, and hardware.

Diagnose and resolve hardware, software, and network issues for end-users.

Manage user accounts, permissions, and access rights in systems like Active Directory.

Assist with the deployment of IT assets, including imaging, updating, and distributing devices.

Collaborate with the IT team to develop and implement technical solutions and improvements.

Document and track all service requests, incidents, and resolutions in the ticketing system.

Educate end-users on best practices and provide guidance for IT-related tasks.

Participate in system upgrades, software updates, and deployment projects as required.

Maintain inventory and asset tracking for IT equipment.

Requirements

Qualifications:

Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Proven experience in desktop support or a similar IT support role.

Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common desktop tools.

Knowledge of network fundamentals, including LAN/WAN, TCP/IP, and VPN technologies.

Familiarity with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).

Strong problem-solving and analytical skills.

Excellent verbal and written communication abilities.

Ability to work independently and prioritize tasks in a fast-paced environment.

Preferred Skills:

Certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator Associate.

Experience with Active Directory, Group Policy, and Office 365 administration.

Knowledge of ITIL practices and principles.

Basic scripting skills (e.g., PowerShell, Bash) for automation tasks.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .