Description

　　You could join the Robert Half team if you are looking for work as a Desktop Support Technician! This long-term contract / temporary employment opportunity is based in the Kailua, Hawaii area. Apply for this position today if you have a can-do attitude and are looking to be part of a highly motivated team.

　　The primary function of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. As the Desktop Support Technician, you should also be aware of how your role relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. Candidates should also be aware of how these processes work together to provide superior support and high availability of our business. We need a Desktop Support Technician who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The responsibilities for this Desktop Support Technician job can sometimes include covering alternative shifts when needed. We invite you to apply if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

　　How you will make an impact

　　Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

　　Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

　　Provide guidance to Tier 1 support and team members

　　Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

　　Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

　　Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

　　The chosen candidate will need to facilitate user account management. That means onboarding, change and departure processes

　　Requirements

　　It is preferred for applicants to have a combination of superior customer service skills and technical aptitude

　　2+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

　　Ability to multitask and communicate effectively with individuals of all backgrounds

　　Proficient in analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

　　Excellent written/verbal communication and organizational skills

　　Application support experience highly valued

　　Comprehension of Maintenance Requests

　　Previous experience working with User Support

　　Microsoft experience preferred

　　Prior experience with Equipment Specification

　　Demonstrated knowledge of Desktop Hardware

　　Deskside Support experience preferred

　　Operating System experience highly desired

　　Comprehensive knowledge of training

　　EO/IR systems experience desired

　　Computer Hardware experience highly preferred

　　Good understanding of Utilities

　　Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems is required for success at this position

　　Applicants with ITIL certification are preferred

　　Can work independently with minimal supervision

　　Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

　　One or more programming or scripting language skills required

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .