Description:

　　The Desktop Support Technician provides technical user advice and support to clinical and administrative staff for problems and questions related to end-user networked devices including, but not limited to, desktop/laptop computers, smartphones, tablets and networked endpoint devices. The incumbent also monitors end-user application experiences and advises senior staff of network, hardware and application statuses.

　　Skills:

　　desktop pc support, mac, servicenow

　　Top Skills Details:

　　desktop pc support,mac,servicenow

　　Additional Skills & Qualifications:

　　Acts as initial point of contact in the problem determination process and root cause analysis for endpoint networked hardware devices and end user application interfaces. 2. Works directly with end users by providing quality customer service in a timely and professional manner. 3. Acts as a liaison to other IT teams providing end-user feedback to IT leadership and working as on-site technical lead as needed. 4. Provides oversight, management and prioritization of service desk requests through completion. 5. Assists staff with the installation, configuration, and ongoing usability of endpoint devices including connected peripheral equipment and supported software. 6. Configures computer systems and computer related equipment according to system specifications and ensures proper functionality through hardware and software testing. 7. Performs hardware and software troubleshooting steps for endpoint computer equipment and University owned end user devices. 8. Assist vendor supported hardware by providing connectivity and network access and ensuring proper configuration in accordance with UHealth IT Security standards. 9. Installs and configures software and applications on computer systems. 10. Identifies and escalates issues found at the user level to appropriate team within IT to prevent interruptions in departmental workflows. 11. Assists in the decommissioning, replacement and upgrading of endpoint computer related equipment. 12. Accurately documents all work completed and provides updated information on best practices for fix actions on break/fix issues. 13. Adheres to University and unit-level policies and procedures and safeguards all University assets. • Skill in completing assignments accurately and with attention to detail. • Ability to analyze, organize and prioritize work under pressure while meeting deadlines. • Ability to process and handle confidential information with discretion. • Ability to work evenings, nights, and weekends as necessary.Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.