Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　As an IT Customer Service Analyst on our team you will support the Chicago Mail Order Pharmacy at CVS Health by providing desktop support to include technical advice, guidance, and informal training to customers using

　　hardware and software programs.

　　Some of the main responsibilities for this opportunity include:Troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.Proactively monitoring and performing preventative maintenance.Identifying technical issues and escalating to appropriate second level groups if needed.Collaborating to identify root causes.Creating checklists and procedures for problem control and prevention.Working in a team setting, sharing information.Responding, resolving, and documenting service tickets in a timely manner according to service level agreements or assigned completion dates.Resolving work orders and problem tickets across multiple locations including those remotely supported.Providing 24 x 7 on-call support as assigned including weekends.Completing project tasks independently with little or no follow-up from Manager including assigned change control tasks.Installing and maintaining equipment located on the floor as well as overhead.Moving printers, monitors, and other equipment as needed.Shift hours are Monday through Friday 10:00AM CT- 7:00PM CT.Please note this position is not remote and we are looking for a colleague local to our Mount Prospect, IL location.Required Qualifications1+ year of IT experience in a support role.Experience in a Windows environment with MCSE, MCP, A+ certification is preferred.Solid problem solving/trouble shooting skills,

　　demonstrated working knowledge of operating

　　systems/hardware/software.Work independently without direction of Manager to complete work orders and trouble tickets for end

　　users.Good oral and written communication skills, and

　　possesses a strong customer focus.Shift flexibility required.Ability to travel locally and remotely for projects,

　　escalations, outages, production support, and cross-training.Preferred Qualifications:

　　Experience in a Windows environment with MCSE, MCP, A+ certification is preferred.

　　Education:Verifiable Associates or similar required.Pay Range

　　The typical pay range for this role is:

　　$19.52 - $42.07

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.